Service Advisor

Kia Country of Hilton head; United States; On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Paid Time Off

401(K) Retirement Plan

Medical Insurance

Dental Insurance

Vision Insurance

Job summary

Kia Country of Hilton head in the United States is seeking a Service Operations professional to oversee service orders, manage the drive lane flow, and ensure customers receive prompt, courteous service.

You will take ownership of the customer experience, provide concierge support for owner inquiries, and help diagnose vehicle issues while coordinating warranties and parts to keep technician time efficiently utilized.

Qualifications

• Organized and customer-focused professional with strong interpersonal skills.
• Demonstrated ability to manage others and coordinate tasks.
• Excellent time management and prior success in service/sales.
• Outstanding communication with customers and colleagues.
• Professional, well-groomed appearance and reliable demeanor.
• Consistent record of positive customer satisfaction outcomes.
• Team-oriented, self-motivated, able to work with minimal supervision.
• Clean driving record and valid driver’s license.

Responsibilities

• Oversee service orders and flow of Drive Lane; ensure prompt, courteous service.
• Take ownership of the customer experience by completing assignments to leave a positive impression.
• Provide concierge support for all owner inquiries, in person or by phone.
• Ensure daily technician time inventory is sold to service customers.
• Distribute work between technicians efficiently.
• Answer technical questions about vehicle problems, warranties, services, and repairs.
• Maintain Customer Success Index at or above company standards.
• Assist in diagnosing vehicle problems; order parts and tools as necessary.
• Oversee administration of warranty claims and training of service staff.
• Reinforce company policies and adhere to standards; ensure regulatory compliance.
• Maintain good working relationship with factories and foster positive employee relations.

Skills

Organized

People management

Time management

Customer communication

Professional appearance

Customer satisfaction

Team player

Self-motivated

Independent worker

Valid driver's license

Job description

If you love cars and have a passion for people, you may have foundyourfuture. As a family-owned business, we are always looking for new talent.

We are committed to:

• Exceeding customer expectations
• Expert product knowledge
• Striving for excellence
• Maintaining professionalism and a spirit of fun

Grow with Us

We invest in our staff. Our team members are Trained and Certified and receive continuing education each year for as long as they are employed. Retention and promotion from within are the cornerstone of our human resources planning. We believe in cross-training and team orientation. The more you know the stronger you are. Our employees have opportunities with the entire Lee family.

Benefits:

• Paid Time Off
• 401(K) Retirement Plan
• Medical, Dental, Vision Insurance Options

Responsibilities

• Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service
• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
• Ensure the daily inventory of technicians' time is consistently sold to service customers
• Distribute work between technicians efficiently
• Answer technical questions about vehicle problems, warranties, services, and repairs
• Maintain Customer Success Index at or above company standards
• Assist in diagnosing vehicle problems; order parts and tools as necessary
• Oversee administration of warranty claims as well as training and supervising of service department
• Reinforces company policies and adheres to company standards
• Encourages compliance with applicable laws and regulations
• Maintain good working relationship with factory(s) and foster positive employee relations

Qualifications

• Organized and friendly personality
• Demonstrated ability to manage others
• Time management skills
• Fantastic communication skills with your customers
• Professional, well-groomed personal appearance
• Consistent record of service and sales success
• Strong record of positive customer satisfaction results
• Team oriented and self-motivated
• Able to work with little supervision
• Clean driving record and valid driver’s license

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.