Service Advisor

Westbrook Toyota; United States; Sur place; USD 42 000 - 65 000; Plein temps

Avantages offerts par ce poste

4 day work week

Competitive pay scale

401k plan with excellent company match

Full Medical, Vision and Dental

Excellent growth opportunities

Exciting fast-paced work environment

Résumé du poste

Westbrook Toyota is hiring a Service Advisor to meet with customers, assess repair needs, and coordinate service with the shop. You will focus on building strong customer relationships, maintaining professional standards, and communicating progress to clients throughout the day.

The role offers a 4 day work week, competitive pay, excellent health coverage, a robust 401k match, and clear paths for growth in a fast-paced environment at Lorensen Auto Group.

Qualifications

• High school diploma or equivalent.
• Accredited training in service advisor skills and customer satisfaction.

Responsabilités

• Meet with customers and determine repair/service needs.
• Build customer relationships to increase satisfaction.
• Monitor vehicle progress and provide updates to customers.
• Oversee technician workloads, parts ordering and timelines.
• Support development of standard operating procedures.

Connaissances

Customer service

Computer skills

Organized

Automotive knowledge

Description du poste

Our business is growing and Westbrook Toyota needs you!

A very successful automotive repair and maintenance facility with strong community ties is now interviewing for Service Advisors. We are looking for a quality individual to join our team. This position requires someone who is a self-starter, a strong leader, someone who understands the importance of relationships with their clients as well as their coworkers. You must have solid computer skills and be very organized. Automotive knowledge is a plus! If you have a strong desire to succeed and are looking for a long term career, don't let this opportunity pass you!

Why You should apply:

• 4 day work week


• Competitive pay scale


• 401k plan with excellent company match


• Full Medical, Vision and Dental insurance
  
• Excellent growth and advancement opportunities


• Exciting fast-paced work environment

Responsibilities :

• Meet with customers and determine their needs for repair and/or service of their vehicle issues


• Increase customer satisfaction by building customer relations.


• Maintain the companys standards for ethical business practices, professional image, orderliness, customer service and good employee and community relations.


• Monitor the progress of each vehicle throughout the day, and updating customers frequently


• Increase profitability by maximizing sales & execute retail promotions.


• Responsible for overseeing the technician working on customers vehicle including their time management/efficiency, parts ordering, job completion times.


• Oversee and participate in quality control.


• Participate in the development and documentation of Standard Operating Procedures as appropriate.

Requirements :

• High School Diploma or equivalent.


• Accredited training in service advisor skills, customer satisfaction and quality control.


• Automotive service advisor experience is a plus.


• Ability to concentrate and accomplish tasks despite interruptions.


• Ability to perform a variety of tasks simultaneously.


• Ability to develop relationships with customers


• Ability to Self manage workload

Lorensen Auto Group is an equal opportunity employer. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, or any other legally protected status.