Automotive Service Advisor & Customer Liaison

Donringlerautos; Temple (TX); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k)

Basic Life Insurance

Accident & Critical Illness

Paid Training

Short Term Disability

Employee Purchase Program

Job summary

Don Ringler Automotive in Temple, TX is seeking a Toyota Service ASM to be a face and voice for the dealership. The Service Advisor will greet guests, schedule appointments, and act as liaison between customers and service techs, ensuring needs are met.

Experience preferred, but candidates with great potential may be considered for training. If you can put your people skills to work and deliver outstanding customer service, this could be your next career home at Don Ringler.

Qualifications

• Eagerness to improve and work well in a team.
• Strong communication skills and reliability are essential.
• Customer service focus with a positive attitude.
• Willingness to learn new technology and processes.

Responsibilities

• Greet service department customers promptly and courteously.
• Listen to customers and translate repair needs to techs.
• Upsell additional services using low pressure, high integrity methods.
• Provide accurate repair/maintenance estimates.
• Adhere to policies on vehicle care and operation.
• Follow up on repairs and keep customers informed of progress.
• Sell and manage extended warranties.
• Inspect repair quality and ensure completion.
• Notify customers when vehicles are ready for pickup.
• Review and explain repairs and costs with customers.
• Handle customer concerns and complaints.
• Maintain CSI scores per dealership standards.

Skills

Eagerness to improve

Team collaboration

Strong communication

Punctual and reliable

Customer service mindset

Positive attitude

Willingness to learn

Valid driver's license

Education

High school diploma or equivalent

Tools

Basic computer skills

Job description

Don Ringler Automotive in Temple, TX is seeking a Toyota Service ASM to be a face and voice for the dealership. The Service Advisor will greet guests, schedule appointments, and act as liaison between customers and service techs, ensuring needs are met.

Experience preferred, but candidates with great potential may be considered for training. If you can put your people skills to work and deliver outstanding customer service, this could be your next career home at Don Ringler.