Service Advisor

Westbrook Toyota; Westbrook (CT); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

4 day work week

Competitive pay scale

401k plan with excellent company match

Full Medical, Vision and Dental

Excellent growth and advancement

Exciting fast-paced work environment

Job summary

Westbrook Toyota is growing and seeking a Service Advisor to join our team in Westbrook, CT. We emphasize strong customer relationships, organized workflow, and solid computer skills. Automotive knowledge is a plus and a long-term career is encouraged.

The role offers a 4-day work week, competitive pay, and comprehensive benefits, with growth and advancement opportunities in a fast-paced environment.

Qualifications

• High School Diploma or equivalent.
• Accredited training in service advisor skills, customer satisfaction and quality control.
• Automotive service advisor experience is a plus.

Responsibilities

• Meet with customers and determine their needs for repair and/or service of their vehicle issues.
• Increase customer satisfaction by building customer relations.
• Maintain the company's standards for ethical business practices, professional image, orderliness, customer service and good employee and community relations.
• Monitor the progress of each vehicle throughout the day, and updating customers frequently.
• Increase profitability by maximizing sales & execute retail promotions.
• Oversee the technician working on customers' vehicle including their time management/efficiency, parts ordering, job completion times.
• Oversee and participate in quality control.
• Participate in the development and documentation of Standard Operating Procedures as appropriate.

Skills

Service advisory training

Education

High School Diploma or equivalent

Job description

Ourbusiness is growing andWestbrook Toyota needs you!

A very successful automotive repair and maintenance facility with strong community ties is nowinterviewing for Service Advisors. We are looking for a quality individual to join our team. This positionrequires someone who is a self-starter, a strong leader, someone who understands the importance of relationships with their clients as well as their coworkers. You must have solid computer skills and bevery organized. Automotive knowledge is a plus!If you have a strong desire to succeed and are looking for a long term career, don't letthis opportunity pass you!

Why You should apply:

• 4 day work week
• Competitive pay scale
• 401k plan with excellent company match
• Full Medical, Vision and Dental insurance
• Excellent growth and advancement opportunities
• Exciting fast-paced work environment
  

Responsibilities:

• Meet with customers and determine their needs for repair and/or service of their vehicle issues
• Increase customer satisfaction by building customer relations.
• Maintain the company's standards for ethical business practices, professional image, orderliness, customer service and good employee and community relations.
• Monitor the progress of each vehicle throughout the day, and updating customers frequently
• Increase profitability by maximizing sales & execute retail promotions.
• Responsible for overseeing the technician working on customers' vehicle including their time management/efficiency, parts ordering, job completion times.
• Oversee and participate in quality control.
• Participate in the development and documentation of Standard Operating Procedures as appropriate.

Requirements:

• High School Diploma or equivalent.
• Accredited training in service advisor skills, customer satisfaction and quality control.
• Automotive service advisor experience is a plus.
• Ability to concentrate and accomplish tasks despite interruptions.
• Ability to perform a variety of tasks simultaneously.
• Ability to develop relationships with customers
• Ability to Self manage workload

Lorensen Auto Group is an equal opportunity employer. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, or any other legally protected status.