Service Advisor

Lithia & Driveway; Troy (MI); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Competitive pay

Medical, Dental and Vision Plans

401(k) Retirement Plan

Job summary

Suburban Buick GMC of Troy is seeking a Service Advisor to initiate automotive services and coordinate between customers and technicians. You will develop repair estimates, write repair orders, and manage warranty considerations while maintaining accurate customer records.

You will serve as the primary communicator, ensuring customers understand recommended services and costs, while keeping them informed of progression, pricing, and any service specials.

Qualifications

• Experience as a Service Advisor is preferred.
• Strong customer service and communication skills are essential.
• Basic mechanical understanding of automobiles is required.

Responsibilities

• Initiate automotive services and repairs by identifying performance problems and service requests.
• Serve as the liaison between customer and technician to ensure needs are understood.
• Develop estimates by costing materials, supplies, and labor; prepare repair orders and enter into the service database.
• Communicate additional repair needs to the customer based on vehicle inspection.
• Administer manufacturer warranty for qualifying repairs.
• Keep customers informed of service specials, times, and expenses.

Skills

Customer service

Service advisory experience

Communication skills

Basic automotive knowledge

Team player

Valid driver’s license

Education

High school diploma or equivalent

Tools

Service database system

Job description

Dealership:L0424 Suburban Buick GMC of TroySuburban Buick GMC of Troy!Helping satisfied customers drive away with a smile on their face is what we do - join a team focused on earning customers for life!Responsibilities:As a Service Advisor you will be responsible for initiating automotive services and repairs by ascertaining vehicle performance problems and service requests; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer records.Serve as the communicator and liaison between the customer and technician; ensuring the customer’s needs are understood by the technician and the needed and recommended service/repairs are understood by the customer.Develop estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles.Prepare repair orders (RO), obtaining approval signatures and entering RO into service database system.Communicate additional repair and service needs to the customer based on vehicle inspection.Administer the manufacturer warranty for qualifying vehicle repairs.Keeping customer informed of service specials, completion times and service expenses.Qualifications:Previous Service Advisor experience, preferred.Prior experience as an automotive technician a plus.A team player who is focused on providing exemplary customer service.Basic mechanical understanding of an automobile.Acceptable driving record and a valid driver's license in your state of residenceWe offer best in class industry benefits:Competitive payMedical, Dental and Vision PlansPaid Holidays & PTOShort and Long-Term DisabilityPaid Life Insurance401(k) Retirement PlanEmployee Stock Purchase PlanLithia Learning CenterVehicle Purchase DiscountsWellness ProgramsHigh School graduate or equivalent, 18 years or older required. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.