Service Advisor

L0424 Suburban Buick GMC of Troy; Troy (MI); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Competitive pay

Medical, Dental and Vision Plans

Paid Holidays & PTO

Short and Long-Term Disability

Paid Life Insurance

401(k) Retirement Plan

Employee Stock Purchase Plan

Lithia Learning Center

Vehicle Purchase Discounts

Wellness Programs

Job summary

L0424 Suburban Buick GMC of Troy is seeking a Service Advisor to initiate automotive services, identify performance issues, and relay repair needs to technicians.

You will verify warranty coverage, develop estimates, prepare repair orders, maintain customer records, and communicate service progress and recommendations to customers. As part of Lithia & Driveway, we support Growth Powered by People and Earn Customers for Life.

Qualifications

• Previous Service Advisor experience preferred.
• Prior experience as an automotive technician is a plus.
• Team player focused on exemplary customer service.
• Basic mechanical understanding of an automobile.
• Valid driver’s license and clean driving record required.

Responsibilities

• As a Service Advisor you will be responsible for initiating automotive services and repairs by ascertaining vehicle performance problems and service requests
• Verifying warranty and service contract coverage
• Developing estimates
• Writing repair orders
• Maintaining customer records
• Serve as the communicator and liaison between the customer and technician
• Ensuring the customer’s needs are understood by the technician and the needed and recommended service/repairs are understood by the customer
• Develop estimates by costing materials, supplies, and labor
• Calculating customer’s payment, including deductibles
• Prepare repair orders (RO), obtaining approval signatures and entering RO into service database system
• Communicate additional repair and service needs to the customer based on vehicle inspection
• Administer the manufacturer warranty for qualifying vehicle repairs
• Keeping customer informed of service specials, completion times and service expenses

Skills

Service advisor experience

Automotive technician experience

Team player

Customer service oriented

Basic mechanical understanding

Valid driver’s license

Job description

Dealership: L0424 Suburban Buick GMC of Troy Suburban Buick GMC of Troy! Helping satisfied customers drive away with a smile on their face is what we do - join a team focused on earning customers for life!

Responsibilities:

• As a Service Advisor you will be responsible for initiating automotive services and repairs by ascertaining vehicle performance problems and service requests


• verifying warranty and service contract coverage


• developing estimates


• writing repair orders


• maintaining customer records


• Serve as the communicator and liaison between the customer and technician


• ensuring the customer’s needs are understood by the technician and the needed and recommended service/repairs are understood by the customer


• Develop estimates by costing materials, supplies, and labor


• calculating customer's payment, including deductibles


• Prepare repair orders (RO), obtaining approval signatures and entering RO into service database system


• Communicate additional repair and service needs to the customer based on vehicle inspection


• Administer the manufacturer warranty for qualifying vehicle repairs


• Keeping customer informed of service specials, completion times and service expenses

Qualifications:

• Previous Service Advisor experience, preferred.


• Prior experience as an automotive technician a plus.


• A team player who is focused on providing exemplary customer service.


• Basic mechanical understanding of an automobile.


• Acceptable driving record and a valid driver's license in your state of residence

We offer best in class industry benefits:

• Competitive pay


• Medical, Dental and Vision Plans


• Paid Holidays & PTO


• Short and Long-Term Disability


• Paid Life Insurance


• 401(k) Retirement Plan


• Employee Stock Purchase Plan


• Lithia Learning Center


• Vehicle Purchase Discounts


• Wellness Programs

High School graduate or equivalent, 18 years or older required.

We are a drug free workplace.

We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

At Lithia & Driveway, we stand by our mission of Growth Powered by People, as we build a workplace that ignites ideas and opportunities to Earn Customers for Life.

Our focus is on making the customer experience better; as we aim to meet our customers’ needs whether in person, online or a combination of both.

Lithia & Driveway is the largest automotive retailer in North America and listed on the Fortune 500 (NYSE: LAD). Drive your career forward with roles in Sales, Finance, Service, Technology and Corporate. With thousands of vehicles and hundreds of locations, the career possibilities are endless. Join us as we accelerate towards growth in automotive and beyond!