Service advisor

National Automotive Training Academy; Rosenberg (TX); On-site; USD 42,000 - 54,000; Full time

Job summary

National Automotive Training Academy is seeking a personable Service Advisor to bridge customers and service technicians. You will greet customers, listen to requests, schedule appointments, estimate costs, and verify insurance, while conveying concerns clearly to technicians.

You will guide customers through repair timelines, discuss warranties, and help choose between trading in and repairing. Strong communication and automotive knowledge are essential in this role.

Qualifications

• Excellent customer service, interpersonal, and communication skills.
• Strong understanding of automotive technology and the automotive industry.
• Experience with automotive field and related software is advantageous.

Responsibilities

• Greet customers and direct them to available mechanics.
• Consult with mechanics on repairs and alternatives.
• Explain service options, costs, and warranties to customers.
• Schedule appointments, drop-offs, and pickups.
• Oversee workflow and the dealership's schedule.
• Communicate with technicians about parts ordering and availability.
• Maintain accurate records of services and payments.
• Follow up to ensure customer satisfaction and repeat business.

Skills

Customer service

Interpersonal skills

Communication skills

Problem solving

Organizational skills

Decision making

Education

Associate's degree in mechanics or related field

Tools

Industry-specific software

Job description

We are looking for a personable service advisor to act as the liaison between our customers and service technicians. The service advisor's responsibilities include greeting customers, listening to requests, scheduling appointments, estimating costs, verifying insurance, conducting inspections, and test driving cars. The service advisor will ensure customer service by working with customers to determine their vehicle issues and problems, determining the repair timeline, and working with technicians to convey the customers' concerns with accurate repair descriptions.

To be a successful service advisor, you should have excellent customer service, interpersonal, and communication skills. You should also have a strong understanding of automotive technology and of the automotive industry.

Service Advisor Responsibilities:

• Greeting customers and directing them to available mechanics.
• Consulting with mechanics regarding necessary repairs and possible alternatives to expensive repairs.
• Using your knowledge of our products and services to sell or provide in-depth information about available parts and service options to customers.
• Answering questions about service outcomes and scheduling and booking appointments, vehicle drop-off, and vehicle pick-up.
• Providing customers with information and advice on warranty protections, potential cost savings, and the advantages of trading in versus fixing their car.
• Managing and overseeing the dealership's workflow and schedule.
• Calling customers to advise them about service changes or car pick-up times.
• Maintaining positive customer relationships to ensure repeat business.
• Ensuring all details on services rendered and costs are related to customers and processing their payments.
• Liaising with service technicians about parts ordering and ensuring parts are available when needed.

Service Advisor Requirements:

• An associate's degree in mechanics or a related field may be advantageous.
• Experience in the automotive field may be advantageous.
• A strong understanding of automotive technology and the automotive industry.
• Proficiency with industry‑specific software.
• Excellent customer service, interpersonal, and communication skills.
• Strong organizational, decision making, and problem‑solving skills.
• The ability to communicate with mechanics, customers, and management.