Service Advisor

Act Two Holdings, LLC. dba Audi Southampton/Posche Southampton; Town of Southampton (NY); On-site; USD 60,000 - 125,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

401(k)

Paid Time Off and Holidays

Supplemental Insurance Options

Employee Discounts

Ongoing Training and CareerDevelopment

Opportunity to work with world-class-?

Competitive compensation package

Job summary

Porsche Southampton is seeking a motivated Service Advisor to join our luxury dealership in Southampton, NY. You will greet customers, document concerns, schedule service, and coordinate with technicians to ensure timely repairs.

The ideal candidate has strong customer service skills, is organized, and proficient with dealership software. Previous automotive service advisory experience and a valid driver's license are preferred.

Qualifications

• Previous automotive service advisor experience preferred.
• Strong customer service and communication skills.
• Ability to multitask in a fast-paced environment.
• Excellent organizational and problem-solving abilities.
• Proficiency with computer systems and dealership software.
• Valid driver's license with a clean driving record.
• Experience with luxury brands is a plus but not required.

Responsibilities

• Greet customers and provide a professional, welcoming experience.
• Schedule service appointments and accurately document customer concerns.
• Communicate repair recommendations, maintenance needs, and service timelines.
• Prepare repair orders and maintain accurate customer records.
• Coordinate with technicians to ensure timely completion of repairs.
• Keep customers informed throughout the service process.
• Review completed work with customers and explain services performed.
• Promote recommended maintenance and service offerings.
• Ensure customer satisfaction and help maintain high CSI scores.

Skills

Customer service

Communication

Multitasking

Organization

Problem-solving

Dealer software

Tools

CRM systems

DMS software

Job description

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business.

Service Advisor – Porsche Southampton

Location: Southampton, NY

Job Type: Full-Time

Compensation: $60k-$125k annually

Porsche Southampton is seeking a motivated, customer-focused Service Advisor to join our growing team. If you are passionate about delivering exceptional customer service and enjoy working in a fast-paced automotive environment, we want to hear from you.

Responsibilities

• Greet customers and provide a professional, welcoming experience.
• Schedule service appointments and accurately document customer concerns.
• Communicate repair recommendations, maintenance needs, and service timelines.
• Prepare repair orders and maintain accurate customer records.
• Coordinate with technicians to ensure timely completion of repairs.
• Keep customers informed throughout the service process.
• Review completed work with customers and explain services performed.
• Promote recommended maintenance and service offerings.
• Ensure customer satisfaction and help maintain high CSI scores.

Qualifications

• Previous automotive service advisor experience preferred.
• Strong customer service and communication skills.
• Ability to multitask in a fast-paced environment.
• Excellent organizational and problem-solving abilities.
• Proficiency with computer systems and dealership software.
• Valid driver's license with a clean driving record.
• Experience with luxury brands is a plus but not required.

Benefits

• Competitive compensation package
• Medical, Dental, and Vision Insurance
• 401(k)
• Paid Time Off and Holidays
• Supplemental Insurance Options
• Employee Discounts
• Ongoing Training and Career Development
• Opportunity to work with world-class luxury automotive brands

Equal Opportunity Employer Porsche Southampton is an Equal Opportunity Employer and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected characteristic.

Requirements for Automotive Service Advisor

• Valid driver's license, along with a three year clean driving record
• Willing to submit to pre-employment screenings, including background and MVR
• Organized and friendly personality
• Time management skills
• Exceptional communication skills
• Professional, well-groomed personal appearance
• Proven track record of service and sales success
• Strong record of positive customer satisfaction results
• Team oriented and self-motivated
• Able to work with little supervision

About Georgica Auto Holdings

At Georgica Auto Holdings, we are committed to excellence in automotive retail and service, guided by integrity, accountability, and respect. As a group of dealerships serving our communities, we recognize that our success is built not only on the vehicles we sell or service, but on the trust we earn every day. Our organization brings together experienced professionals across sales, service, finance, parts, and administration, working collaboratively to deliver a seamless and transparent customer experience. We believe that true success is achieved through teamwork; when individuals support one another, share knowledge, and uphold common standards of professionalism. Ethical conduct is the foundation of our business. We hold ourselves to the highest standards of honesty, fairness, and moral responsibility in every interaction — with our customers, colleagues, partners, and the communities we serve. We believe that long-term relationships are built on transparency and respect, and we expect every member of our team to always act with integrity. We are dedicated to fostering a workplace culture grounded in:

• Collaboration – Working together across departments and locations to achieve shared goals
• Integrity – Doing what is right, even when no one is watching
• Accountability – Taking ownership of our responsibilities and outcomes
• Respect – Valuing our colleagues, customers, and community

At Georgica Auto Holdings, we are proud of the reputation we continue to build — one based on trust, professionalism, and principled leadership. We seek individuals who share our commitment to ethical excellence and who are motivated to contribute to a culture where character matters as much as performance.

Why Join Porsche Southampton?

At Porsche Southampton, we are committed to providing an exceptional experience for both our customers and employees. We offer a supportive team environment, opportunities for growth, and the chance to represent two of the most respected luxury automotive brands in the world.