Service Advisor

Lithia Motors; City of Troy (NY); Presencial; USD 70.000 - 120.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive pay

Medical, Dental and Vision Plans

Paid Holidays & PTO

Short and Long-Term Disability

Paid Life Insurance

401(k) Retirement Plan

Employee Stock Purchase Plan

Lithia Learning Center

Vehicle Purchase Discounts

Wellness Programs

Descripción de la vacante

Lithia Motors Subaru of Troy is hiring an Automotive Service Advisor for on-site work in Latham, NY. The role reports to the Service Manager and requires open availability, including Saturdays.

You will be the communications bridge between customers and technicians, evaluating service needs and preparing repair orders. Qualifications include 3+ years as a Service Advisor (and 3+ years as a technician is a plus), a customer-service mindset, and a valid driver’s license.

Formación

• 3+ years experience as a Service Advisor, preferably.
• 3+ years experience as an automotive technician a plus.
• A team player who is focused on providing customer service.
• Basic mechanical understanding of an automobile.
• Acceptable driving record and a valid driver's license in your state of residence.

Responsabilidades

• Initiate automotive services and repairs and develop estimates.
• Write repair orders and maintain customer records.
• Communicate needs between customer and technician and explain recommended services.
• Administer the manufacturer warranty for qualifying vehicle repairs.

Conocimientos

Customer service

Team player

Basic mechanical understanding

Valid driver’s license

Educación

High School diploma or equivalent

Descripción del empleo

Dealership: L0751 Subaru of Troy Subaru of Troy NOW HIRING AUTOMOTIVE SERVICE ADVISORS! Schedule: Must have open availability, including Saturdays

Helping satisfied customers drive away with a smile on their face is what we do - join a team focused on earning customers for life! We're part of Lithia & Driveway, a Fortune 200 company with over 300 dealerships nationwide. As we continue to grow, we're investing in people who want to grow with us. You will report to the Service Manager. This is an on-site position located in Latham, NY.

Responsibilities

As a Service Advisor, you will initiate automotive services and repairs. You will check vehicle performance problems and service requests, verifying warranty and service contract coverage, developing estimates, writing repair orders, and maintaining customer records. Be the communicator and liaison between the customer and technician; ensure the technician understands the customer's needs and the customer understands the needed and recommended service/repairs. Develop estimates by costing materials, supplies, and labor; calculate customer's payment, including deductibles. Prepare repair orders (RO), obtaining approval signatures and entering RO into service database system. Communicate additional repair and service needs to the customer based on vehicle inspection. Administer the manufacturer warranty for qualifying vehicle repairs. Keep customer informed of service specials, completion times and service expenses.

Qualifications

3+ years experience of Service Advisor experience, preferred. 3+ years experience as an automotive technician a plus. A team player who is focused on providing customer service. Basic mechanical understanding of an automobile. Acceptable driving record and a valid driver's license in your state of residence.

Est. Annual Compensation: $70,000 to $120,000 Actual pay offered may vary depending on skills, experience, job-related knowledge/bonus/commission, location, etc.

Information about LITHIA's comprehensive benefits can be reviewed on our careers site at https://www.lithiacareers.com/

Benefits

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs

High School graduate or equivalent, 18 years or older required. We are a drug-free workplace.

We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

At Lithia & Driveway, we stand by our mission of Growth Powered by People, as we build a workplace that ignites ideas and opportunities to Earn Customers for Life. Our focus is on making the customer experience better; as we aim to meet our customers’ needs whether in person, online or a combination of both. Lithia & Driveway is the largest automotive retailer in North America and listed on the Fortune 500 (NYSE: LAD). Drive your career forward with roles in Sales, Finance, Service, Technology and Corporate. With thousands of vehicles and hundreds of locations, the career possibilities are endless. Join us as we accelerate towards growth in automotive and beyond!