Service Advisor

Allegiance; Walpole (MA); On-site; USD 52,000 - 70,000; Full time

Job summary

Allegiance is seeking a Service Advisor in Walpole, MA to manage shop workflow, call customers about service changes, and coordinate parts with the service team. You will prepare repair orders, monitor progress, handle inbound inquiries, and ensure timely completion of work.

The role emphasizes strong organization, customer focus, and problem-solving abilities. On-site position with opportunities to support various service projects as needed.

Qualifications

• Highly organized and detail oriented.
• Customer focused.
• Ability to solve complex problems.
• Computer savvy.
• Familiarity with auto and trucking preferred.

Responsibilities

• Manage and oversee the shop's workflow and schedule.
• Call customers to advise them about service changes or delivery times.
• Coordinate with service team about parts ordering and ensuring parts are available when needed.
• Prepare repair orders by describing symptoms, problems, and causes discovered, as well as repairs and services required.
• Check on progress of repairs throughout the day.
• Handle telephone inquiries regarding inbound work and work in process.
• Review repair orders to ensure that work is completed.
• Assist with other projects as needed

Skills

Highly organized and detail oriented

Customer focused

Ability to solve complex problems

Computer savvy

Familiarity with auto and trucking

Education

High School Diploma or GED

Job description

Job Responsibilities for Service Advisor:

• Managing and overseeing the shop's workflow and schedule.
• Calling customers to advise them about service changes or delivery times.
• Coordinate with service team about parts ordering and ensuring parts are available when needed.
• Prepare repair orders by describing symptoms, problems, and causes discovered, as well as repairs and services require
• Check on progress of repairs throughout the day.
• Handle telephone inquiries regarding inbound work and work in process.
• Review repair orders to ensure that work is completed.
• Assist with other projects as needed

Required Skills for Service Advisor:

• High School Diploma or GED
• Highly organized and detail oriented
• Customer focused
• Ability to solve complex problems
• Computer savvy
• Familiarity with auto and trucking, preferred