Service Advisor

Peterbilt of Atlanta, LLC; Birmingham (AL); Presencial; USD 40.000 - 54.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Bonus incentive

Descripción de la vacante

Peterbilt of Atlanta, LLC in Birmingham, AL seeks a Service Advisor to manage front-line customer interaction, determine vehicle issues, document repairs, schedule service, and communicate with customers. You will prepare estimates, obtain approvals, and close repair orders while securing payment.

The role reports to the Service Manager, is a 40-hour week with overtime eligibility, and includes a monthly bonus incentive based on individual gross profit.

Formación

• High school diploma or equivalent.
• Two years of related dealership experience.
• General knowledge of truck mechanical operations.
• Sales experience preferred.
• Ability to read and comprehend instructions.
• Dressing professionally and communicating well with customers, vendors and contacts.

Responsabilidades

• Determine a customer's vehicle issue.
• Document and prepare repair orders.
• Schedule service.
• Communicate with the customer.
• Prepare estimates.
• Obtain authorization and close repair orders.
• Obtain payment from the customer.

Conocimientos

Customer service

Communication skills

Dealership experience

Vehicle knowledge

Sales exposure

Educación

High school diploma or equivalent

Descripción del empleo

POSITION INFORMATION

Our Service Advisors have front-line responsibility for customer interaction. Responsibilities include determining a customer’s vehicle issue, documenting and preparing repair orders, scheduling service, communicating with the customer, preparing estimates, obtaining authorization, closing repair orders, and obtaining the appropriate form of payment from the customer.

This position reports to the Service Manager, is a 40 hour a week position and is eligible for overtime. This position also qualifies for a monthly bonus incentive based on your individual gross profit.

To qualify for our Service Advisor position, you must have a high school diploma or equivalent. You must be able to read and comprehend instructions and information. Dressing professionally and being able to communicate well orally and in writing with customers, vendors, and other contacts is a must. Two years of related experience in a dealership is required. General knowledge of truck mechanical operations required. Sales experience preferred.

The Service Advisor position works throughout the service bays in an open garage area. The position is a physically demanding position. You will stand six to eight hours per shift. Will stoop, kneel, crouch, crawl, reach, handle and feel. Will lift and transport up to 50 pounds occasionally. Will be exposed to noise, vibration, dust, exhaust fumes, and other hazardous and nonhazardous materials. Road testing of vehicles also may be required.

This job posting is not an exhaustive list of responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. All applicants must be willing to submit to a background check and post-offer drug screen.