Service Advisor

Bettenhausen Automotive; Tinley Park (IL); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Weekly pay + commission

Health insurance

Dental insurance

Vision insurance

Short-term disability

Life insurance

401(K)

Employee assistance program

Tuition program

Job summary

Bettenhausen Automotive is seeking experienced service advisors to join our Tinley Park teams, including Bettenhausen CDJR and Bettenhausen Service Center in downtown Tinley Park. The role emphasizes strong customer service, sales skills, and the ability to manage high-volume service operations.

You will act as the primary liaison for customers, translate needs to technicians, and guide service options while maintaining clear expectations and timely updates throughout the repair process.

Qualifications

• 3+ years of dealership service advisor experience.
• R&R experience preferred.
• Exemplary customer service and sales skills.
• Organized with strong time management.
• Valid driver's license.

Responsibilities

• Consult and interpret customer needs for the technicians.
• Utilize exemplary customer service and sales skills to drive sales.
• Serve as the primary point of contact for all automotive service and repair matters.
• Understand customers' problems and arrange for appropriate service.
• Prioritize required services, and offer options.
• Set and manage the expectations of the service delivery for both the customers and technicians.
• Continuously keep the customer updated on repair needs and completion times.

Skills

Customer service

Sales

Service advisor experience

R&R experience

Reynolds & Reynolds

Tools

Reynolds & Reynolds

Job description

Bettenhausen Automotive is looking for experienced service advisors to join our teams in Tinley Park. We have open positions at our Bettenhausen CDJR and Bettenhausen Service Center in downtown Tinley Park.

Bettenhausen is a family owned company that offers a great work atmosphere, career growth, and has partnered with Strayer University to provide a free college education - Let us help you achieve your goals!

Job Responsibilities:

• Consult and interpret customer needs for the technicians
• Utilize exemplary customer service and sales skills to drive sales
• Serve as the primary point of contact for all automotive service and repair matters
• Understand customers' problems and arrange for appropriate service
• Prioritize required services, and offer options
• Set and manage the expectations of the service delivery for both the customers and technicians
• Continuously keep the customer updated on repair needs and completion times

Job Requirements:

• 3+ years of dealership Service Advisor experience strongly preferred.
• Reynolds & Reynolds experience preferred.
• Exemplary customer service skills and sales skills are a must.
• Able to work in a high volume environment and multi-task.
• Valid driver's license.
• Time management skills needed.
• Must be organized.

Dealership Offers:

• Weekly pay + commission
• Health, dental, vision insurance
• Short term disability
• Life insurance
• 401(K)
• Employee Assistance Program
• College while you work? You could have 100% of the tuition and fees for your Associate's, Bachelor's or Master's degree covered by Bettenhausen.