SERVICE ADVISOR

Easterns Automotive Group; Sterling (VA); On-site; USD 40,000 - 60,000; Full time

Job summary

Easterns Automotive Group in Sterling, VA is seeking a Service Advisor to bridge customers and technicians. You will listen to vehicle concerns, explain repairs, and prepare service estimates while recommending needed maintenance.

You will coordinate with technicians to schedule work, keep customers informed of progress and charges, and handle administrative tasks. Building lasting customer relationships and following up for satisfaction are essential.

Qualifications

• Experience as a service advisor or in a customer-facing automotive role.
• Ability to read vehicle diagnostics and communicate repairs.
• Strong communication and organizational skills.

Responsibilities

• Interacting with customers to understand their vehicle problems and explain the repair or maintenance process.
• Developing cost estimates for automotive repairs or maintenance.
• Advising customers on necessary/suggested services and options.
• Coordinate with automotive technicians to ensure timely completion of work.
• Inspecting the vehicle and identifying its problems by using automated diagnostic equipment or through physical inspection.
• Keeping customers informed about the progress of the repairs or maintenance, and any changes in the schedule.
• Building and maintaining strong, long-lasting customer relationships.
• Ensuring that the customers understand the work that was done and the charges involved.
• Managing administrative tasks such as paperwork and records related to the service provided.
• Order necessary parts and supplies to perform the repairs.
• Follow up with customers to ensure satisfaction and generate leads.

Job description

Service Advisor Duties and Responsibilities

Service Advisors play a crucial role in the automotive industry, acting as a bridge between clients and technicians, and are accountable for ensuring that all customer requirements are met.

They also play a significant part in retaining customer satisfaction by providing excellent customer service.

Their duties and responsibilities include:

• Interacting with customers to understand their vehicle problems and explain the repair or maintenance process
• Developing cost estimates for automotive repairs or maintenance
• Advising customers on necessary/suggested services and options
• Coordinate with automotive technicians to ensure timely completion of work
• Inspecting the vehicle and identifying its problems by using automated diagnostic equipment or through physical inspection
• Keeping customers informed about the progress of the repairs or maintenance, and any changes in the schedule
• Building and maintaining strong, long-lasting customer relationships
• Ensuring that the customers understand the work that was done and the charges involved
• Managing administrative tasks such as paperwork and records related to the service provided
• Order necessary parts and supplies to perform the repairs
• Follow up with customers to ensure satisfaction and generate leads