Service Advisor

Don's Service Center; Terre Haute (IN); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Weekly pay

Health benefits

401(k) with match

Paid time off

Job summary

Don's Service Center in Terre Haute, IN is seeking a energetic Service Advisor who will be the face of the brand, helping customers choose the right products and services while delivering an exceptional experience from start to finish.

You will advise on promotions, financing options, and maintenance, coordinate with the service team, and process transactions across in-store, phone, and online channels while upholding safety and integrity.

Qualifications

• 1–2 years of retail, customer service, or sales experience.
• Automotive industry experience preferred.
• Authorized to work in the United States.
• Basic computer and POS skills; ability to learn new systems.

Responsibilities

• Interact with customers to identify requirements.
• Lead customers through process with product/service recommendations.
• Coordinate between sales floor and service bay for seamless experiences.
• Keep knowledge of promotions, financing, and offerings current.
• Process sales transactions across in-store, phone, and digital channels.
• Adhere to safety guidelines and keep the area clean and professional.
• Partner with Store Manager, Assistant Manager, and service technicians to ensure customer satisfaction.

Skills

Retail experience

Automotive experience

Communication

Teamwork

Fast-paced

POS skills

Authorization to work in US

Tools

POS systems

Job description

We're looking for an enthusiastic and customer-focused Service Advisor to join our team at Don's Service Center. In this role, you'll be the face of our brand – helping customers find the right products and services while delivering an exceptional experience from start to finish. If you're passionate about building relationships, thrive in a fast-paced environment, and want to be part of a team that values professionalism and integrity, we want to hear from you.

WHAT YOU’LL BE DOING

• Connect with each customer in a professional and energetic manner to identify their specific requirements
• Lead customers through process, offering expert product and service recommendations
• Foster customer loyalty by providing clear, honest guidance and transparent advice
• Manage sales transactions across multiple channels—in-store, telephone, and digital—while achieving or surpassing performance targets
• Maintain current knowledge of promotional offers, warranty programs, and available
• financing to better assist customers
• Facilitate coordination between the sales floor and service bay to deliver seamless customer experiences
• Participate in routine store operations, including opening and closing responsibilities when assigned
• Adhere to all safety guidelines and keep the sales area clean and professional at all times
• Partner with the Store Manager, Assistant Manager, and service technicians to deliver complete customer satisfaction
• Show dependability, accountability, adaptability, and an upbeat approach in our busy, collaborative work environment

WHAT YOU’LL BRING WITH YOU

• 1 – 2 years of retail, customers service, or sales experience.
• Automotive industry experience (at least 6+ months) highly preferred
• Effective communication skills and ability to work well within a team environment.
• Ability to thrive in a fast-paced environment
• A proactive, solutions-oriented mindset with a commitment to exceptional service
• Basic computer and POS skills; ability to learn new systems.
• Must be authorized to work in the United States.

WHAT YOU’LL GET IN RETURN

• You'll be on the fast track to the future you've dreamed about. We are serious about your career growth and provide the support needed to get you where you want to go.
• We work in a fast-paced, family environment.
• Competitive pay plans with weekly pay
• Full suite of benefits including health, paid time off, 401(k) with match, and much more.

WHERE YOU’LL BE WORKING

This role is located in our tire and automotive service retail location. You'll work in a dynamic, high-energy shop environment with flexible hours Monday through Friday, with occasional overtime as business needs require. The position requires the ability to remain on your feet for extended periods, lift items weighing up to 75 pounds, and perform tasks in an active workshop setting. You'll experience exposure to typical automotive shop conditions, including moderate noise levels, fluctuating temperatures, and standard service bay elements.

ABOUT US

As a second-generation family-owned business, Don's Service Center has proudly served the Terre Haute community for more than 35 years. We are dedicated to providing exceptional customer service, quality automotive care, and a workplace where our team members can thrive. Our experienced technicians service all makes and models, delivering reliable repairs and maintenance at competitive prices. Whether you need an oil change, wheel alignment, brake repair, new tires, or routine vehicle maintenance, you can count on our decades of expertise to keep your vehicle running safely and smoothly. At Don's Service Center, your car is in trusted hands.