Service Advisor

Peter Boulware Lexus; Tallahassee (FL); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Competitive compensation

Growth opportunities

Supportive team

Health & wellness benefits

Employee discounts

Job summary

Peter Boulware Lexus in Tallahassee, FL is seeking a Service Advisor to be the primary contact for customers, communicating repair needs and guiding them through the service process.

You will greet customers, provide accurate estimates, coordinate with technicians, and maintain thorough service records to ensure a smooth experience. Strong communication and organizational skills are essential, with experience in auto service advising preferred.

Qualifications

• Strong customer service and communication skills.
• Ability to understand basic automotive technology and service procedures.
• Detail-oriented with excellent organizational skills.
• Proficient in using computer software and dealership management systems.
• Previous experience in automotive service advising or related roles preferred.
• Ability to work in a fast-paced environment and handle multiple tasks effectively.

Responsibilities

• Greet customers and understand their vehicle service needs.
• Provide accurate estimates and explain necessary repairs or maintenance.
• Coordinate with technicians and service staff to ensure timely, quality work.
• Maintain clear and consistent communication with customers throughout the service process.
• Manage service documentation and maintain organized records.
• Upsell recommended services and products when appropriate.
• Ensure customer satisfaction to foster repeat business and referrals.

Skills

Customer service

Communication

Automotive knowledge

Detail-oriented

Organization

DMS software

Auto service experience

Tools

Dealership software

Job description

Join the team at Peter Boulware Lexus as a Service Advisor in our Tallahassee, FL location. In this role, you will be the primary point of contact for our customers, delivering exceptional service experiences by effectively communicating repair needs and ensuring a seamless service process.

Responsibilities

• Greet customers warmly and understand their vehicle service needs
• Provide accurate estimates and explain necessary repairs or maintenance
• Coordinate with technicians and service staff to ensure timely, quality work
• Maintain clear and consistent communication with customers throughout the service process
• Manage service documentation and maintain organized records
• Upsell recommended services and products when appropriate
• Ensure customer satisfaction to foster repeat business and referrals

Requirements

• Strong customer service and communication skills
• Ability to understand basic automotive technology and service procedures
• Detail-oriented with excellent organizational skills
• Proficient in using computer software and dealership management systems
• Previous experience in automotive service advising or related roles preferred
• Ability to work in a fast-paced environment and handle multiple tasks effectively

Benefits

• Competitive compensation package
• Opportunities for growth and professional development
• Supportive team environment
• Comprehensive health and wellness benefits (details to be discussed)
• Employee discounts on vehicle services and products

About the Company

Peter Boulware Lexus is committed to providing luxury vehicle customers in Tallahassee and the surrounding area with outstanding service and support. Our dealership is known for its dedication to quality, integrity, and customer satisfaction, making us a leader in the automotive industry.