Service Advisor: Customer-First Auto Care

Peter Boulware Lexus; Tallahassee (FL); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Competitive compensation

Growth opportunities

Supportive team

Health & wellness benefits

Employee discounts

Job summary

Peter Boulware Lexus in Tallahassee, FL is seeking a Service Advisor to be the primary contact for customers, communicating repair needs and guiding them through the service process.

You will greet customers, provide accurate estimates, coordinate with technicians, and maintain thorough service records to ensure a smooth experience. Strong communication and organizational skills are essential, with experience in auto service advising preferred.

Qualifications

• Strong customer service and communication skills.
• Ability to understand basic automotive technology and service procedures.
• Detail-oriented with excellent organizational skills.
• Proficient in using computer software and dealership management systems.
• Previous experience in automotive service advising or related roles preferred.
• Ability to work in a fast-paced environment and handle multiple tasks effectively.

Responsibilities

• Greet customers and understand their vehicle service needs.
• Provide accurate estimates and explain necessary repairs or maintenance.
• Coordinate with technicians and service staff to ensure timely, quality work.
• Maintain clear and consistent communication with customers throughout the service process.
• Manage service documentation and maintain organized records.
• Upsell recommended services and products when appropriate.
• Ensure customer satisfaction to foster repeat business and referrals.

Skills

Customer service

Communication

Automotive knowledge

Detail-oriented

Organization

DMS software

Auto service experience

Tools

Dealership software

Job description

Peter Boulware Lexus in Tallahassee, FL is seeking a Service Advisor to be the primary contact for customers, communicating repair needs and guiding them through the service process.

You will greet customers, provide accurate estimates, coordinate with technicians, and maintain thorough service records to ensure a smooth experience. Strong communication and organizational skills are essential, with experience in auto service advising preferred.