Service Advisor

Summit Truck Group; Springfield (MO); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Competitive salary

Advancement opportunities

Training

Job summary

Summit Truck Group, a leading heavy-duty truck dealer group in Springfield, Missouri, is seeking a dedicated Service Advisor. The candidate will interview customers, manage incoming repairs, and ensure customer satisfaction by keeping them informed about vehicle status.

Ideal candidates will have 1-3 years of experience in the trucking industry, superior customer service skills, and strong communication abilities. The role offers an engaging work environment with opportunities for advancement.

Qualifications

• 1–3 years of experience in the trucking/transportation industry.
• Commercial valid driver’s license and clear driving record.
• Warranty clerk experience highly preferred.

Responsibilities

• Interview customers about issues with their vehicle and enter data into the business system.
• Communicate with the service supervisor about incoming jobs.
• Coordinate job status and quotes with customers.
• Invoice customer pay tickets and prepare warranty repairs.
• Maintain safety by following safety standards.
• Perform other duties assigned by manager.

Skills

Customer service skills

Detail-oriented

Communication skills

Knowledge of truck specifications

Job description

Service Advisor

At Summit Truck Group, one of the country’s leading heavy duty truck dealer groups, our success depends on serving our customers with the best team members in the industry. We are seeking an enthusiastic, hard‑working, customer‑oriented individual who can work in a team environment as a Service Advisor. The Service Advisor will interview customers and record symptoms, enter data into the business system, coordinate incoming repairs with the service supervisor, invoice customer tickets, and keep customers informed about current status and repairs.

Responsibilities

• Interview customers about issues with their vehicle, get information from the vehicle and enter into the business system.
• Communicate with the service supervisor about incoming jobs.
• Coordinate job status and quotes with customers.
• Invoice customer pay tickets and prepare warranty repairs.
• Open the building and parking lot in the morning and close both in the evenings.
• Maintain a safe and secure environment by following safety and security standards and procedures; complying with codes.
• Perform other duties assigned by manager.

Qualifications

• Superior customer service skills.
• Highly detail oriented.
• Ability to function in a fast‑paced, customer‑focused environment.
• Strong written and verbal communication skills.
• Knowledge of truck specifications.
• Warranty clerk experience highly preferred.
• 1–3 years of experience in the trucking/transportation industry.
• Commercial valid driver’s license and clear driving record.

Benefits

Your rewards include an exciting environment with advancement opportunities, a competitive salary, benefits, training, and a culture that strives to help employees succeed.

Equal Opportunity Statement

Summit Truck Group is an Equal Opportunity Employer and a drug‑free workplace.