Service Advisor

Bentley Truck Services - Logan Township; Allentown (Lehigh County); On-site; USD 48,000 - 64,000; Full time

Benefits offered by this job

Sick/PTO

Paid Holidays

Competitive Wage

401k match

Medical Insurance

Dental Insurance

Vision Insurance

Employee Referral Bonus

Life Insurance

Disability Insurance

Job summary

Bentley Truck Services, Inc. is seeking a Service Advisor to join our Allentown area team. The role focuses on assisting customers, coordinating with the service department, and delivering excellent service experiences at our shop.

You will open lines of communication, prepare estimates, and help manage repair status daily, ensuring customer satisfaction and retention. Prior service-advisor experience is preferred and a valid driver’s license is required.

Qualifications

• Minimum high school diploma or GED.
• Prior experience in vehicle service or dealership is preferred.
• Passion for customer service and problem solving.

Responsibilities

• Assess and communicate vehicle service needs based on customer input and inspections.
• Prepare repair orders and estimates with approvals.
• Maintain customer relationships and update on repair status daily.

Skills

Customer service

POS system

Organization

Driver's license

Service advisor exp

Education

High school diploma or GED

Job description

Service Advisor:

About us:

Bentley Truck Services, Inc. has been family owned and operated since 1991. Starting as a small 2 bay shop in Philadelphia, we now span the entire eastern seaboard with 8 state of the art locations offering commercial truck sales, commercial truck rentals, full-service leasing, contract maintenance, parts, and service. We strive to create an uplifting and welcoming environment for our 200+ employees and customers. We continue to work every day towards our philosophy of being Committed to Excellence. If you have passion and are committed to success, we want you on our Team!

Benefits:

• Sick/PTO
• Paid Holidays
• Competitive Wage
• Generous 401k match.
• Medical, Dental, Vision
• Employee Referral Bonus
• Company Paid Life Insurance
• Supplemental Life, LTD, STD, etc.

Service Advisor Job Summary

The Service Advisor requires strong customer service skills and a broad knowledge of vehicle service requirements. Builds strong relations with customers and assist them by working with the Service Department to meet the needs of our customers. Excellent customer satisfaction and retention is a must. The Service Advisor may need to open and close the shop as well when the Service Manager is off.

Responsibilities:

• Access vehicle problems and services needed by listening to customers description of symptoms, clarifying description of problems, conducting inspections, checking vehicle maintenance records, and examining service schedules.
• Verify warranty coverage and service contract coverage by examining records and papers, explaining provisions and exclusions.
• Develop estimates by costing materials, supplies, and labor, calculating customer's payment including deductibles.
• Prepare repair orders by describing symptoms, problems, and causes discovered, as well as repairs and services required, obtaining approval signatures, and entering the repair order into the service database.
• Maintain customer rapport by explaining estimates and keeping customers informed of their vehicles repair status on a daily basis.

Requirements:

• Previous customer service experience.
• Computer and point-of-sale proficiency.
• Organizational and record-keeping skills.
• High school diploma, GED, or equivalent.
• Valid driver’s license with an acceptable driving record.
• 2-plus years of experience in a service advisor role strongly preferred.

We are an equal opportunity employer and prohibit discrimination/harassment withoutregard to race, color, religion, age, sex, national origin, disability status, genetics, protectedveteran status, sexual orientation, gender identity or expression, or any other characteristicprotected by federal, state, or local laws.