Service Advisor

Premiertruck; Springfield (MO); On-site; USD 38,000 - 52,000; Full time

Job summary

Premiertruck is seeking a Service Advisor to greet customers in the service department and coordinate repairs and scheduling. You will take calls, prepare quotes, write service orders and obtain approvals for repairs, while assisting the Shop Supervisor with technician assignments and progress updates.

Responsibilities include inspecting completed work, finalizing paperwork, daily cash reconciliation, and promoting safe practices.

Qualifications

• A high school diploma or GED is required.
• Minimum of 2 years' experience in Customer Service Relations, vehicle environment and employee supervision is preferred, but not mandatory.
• A valid driver's license is required.

Responsibilities

• Greeting customers entering the service department for all service needs.
• Take and determine appropriate action for incoming service calls regarding repairs, scheduling, costs and completion dates.
• Assist in preparing quotes on repair jobs; write service orders and obtain customer approval.
• Open and close Repair Orders during peak times.
• Assist in assigning service technicians to jobs and monitor progress to keep customers updated.
• Identify opportunities to upsell with customers.
• Report customer complaints to the Service Manager or Assistant Service Manager.
• Inspect departing jobs for quality and cleanliness; finalize paperwork at end of shift.
• Check daily cash schedules and provide daily support to the Shop Supervisor.
• Promote housekeeping and safe work practices; perform other duties as assigned.

Job description

Service Advisor Responsibilities :

• Responsible for greeting customers coming into the service department for all service needs
• Take and determine appropriate course of action for all incoming service department telephone calls concerning pending repairs, scheduling, cost and completion dates
• Assist in the preparation of quotes on repair jobs. Write service orders and obtain customer approval of orders
• Open Repair Orders and close Repair Orders in times of customer/service overflow
• Assist the Shop Supervisor's in the assignment of service technicians to specific service jobs. Monitor job progress and keep customer updated
• Assist service technicians in identifying opportunities to Up-Sell
• Report all customer complaints to the Service Manager and/or the Assistant Service Manager
• Inspect each departing job for quality and cleanliness
• Finalizes paperwork upon completion of work and at end of shift
• Check all cash schedules daily
• Assist Shop Supervisor daily. Serve as relief for all Shop Supervisor vacations, etc.
• Promote good housekeeping and safe work practices
• Perform all other duties as assigned

Service Advisor Requirements:

Education

• A high school diploma or GED is required.

Experience

• Minimum of 2 years' experience in Customer Service Relations, vehicle environment and employee supervision is preferred, but not mandatory.

Licenses or Certificates

• A valid driver's license is required.

IND-SERVICE