SERVICE ADVISOR

Ford Spring Hill; Spring Hill (FL); On-site; USD 45,000 - 60,000; Full time

Job summary

Ford Spring Hill is seeking a customer-focused Service Advisor to join our team in Spring Hill, FL. This position requires excellent customer service skills, the ability to provide accurate estimates, and ensure adherence to Ford's maintenance schedule.

The successful candidate will greet customers, manage service appointments, and offer advice on vehicle care. Previous experience as an automotive Service Advisor is heavily preferred. A valid driver's license and the ability to pass pre-employment screening are essential.

Qualifications

• Previous automotive Service Advisor experience heavily preferred.
• Must have a valid driver's license and clean driving record.
• Must be able to pass pre-employment screening (background & drug test).

Responsibilities

• Greet customers in a timely, friendly manner.
• Advise customers on vehicle maintenance.
• Generate accurate estimates of repair.
• Establish completion times for repairs.
• Maintain service appointments.

Skills

Customer service skills

Phone skills

Computer skills

Teamwork

Job description

Job Details

Job Location: Ford Spring Hill - SPRING HILL, FL 34606
Position Type: Full Time
Education Level: Not Specified
Job Category: Sales

Overview

Ford Spring Hill is looking for a customer-focused, experienced Service Advisor to join our team!

The Service Advisor is the face of the dealership for service customers. It is the Service Advisor’s responsibility to present and sell needed products, and or, services to the customer in a professional manner while adhering to Ford's published maintenance schedule and requirements.

Qualifications and Responsibilities

• Greet customers in a timely, friendly manner and obtain pertinent vehicle information
• Actively promote and build rapport with the customer
• Advise customers on the care and the value of maintaining their vehicles in accordance with manufacturers’ specifications
• Generate and provide customer with a complete and accurate estimate of repair
• Establish and communicate completion time of repair with customer and technician
• Answer incoming service calls
• Maintain service appointments
• Follow prescribed procedures for customer post follow-up resulting in return visits, increased sales and admirable OLP
• Strictly follow Ford’s warranty guidelines and procedures
• Conduct business in an honest manner that maintains the manufacturer Customer Satisfaction at or above specified goal(s) in service for district, regional and national scores
• Comply with all federal, state, and local laws, and company policy, regarding the safeguarding all customer, company, and manufacturer information, as well as customers vehicle and property
• Must be able to manage in a fast-paced work environment with limited supervision
• Must have great customer service, phone, and computer skills and ability to work well within a team environment
• Previous automotive Service Advisor experience heavily preferred (CDK)
• Must have a valid driver's license and clean driving record
• Must be able to pass pre-employment screening (background & drug test)

EOE/DFWP