Service Advisor

Meineke - 4672-01; Cary (IL); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Bonus based on performance

Competitive salary

Employee discounts

Opportunity for advancement

Training & development

401(k) matching

Health insurance

Job summary

Meineke - 4672-01 in Cary, IL is seeking a Service Advisor with strong communication and customer relationship skills to support our automotive service center. You will oversee service advisors and handle inquiries, documentation, and workflow.

The role emphasizes leadership, ensuring repairs are completed timely, mentoring staff, and maintaining high customer satisfaction while driving department profitability. Previous management experience and automotive knowledge are preferred.

Qualifications

• High school diploma or GED is required; a bachelor’s degree is preferred.
• Valid driver’s license with a clean driving record is required.
• Pre-employment drug and background screening is required.
• At least two years of experience as a service writer or service advisor; experience as a service manager is preferred.
• Deep understanding of automotive technology and repair services is required.

Responsibilities

• Manage a team of automotive service professionals to ensure high employee morale and customer satisfaction while maintaining profitability.
• Ensure repairs and maintenance tasks are completed in a timely manner.
• Mentor employees on best practices for improving sales and customer service techniques.
• Oversee day-to-day operations of the service department.
• Manage the flow of service department paperwork, including manuals, invoices, repair orders, and maintenance records.

Skills

Communication skills

Customer relationship management

People management

Service writer knowledge

Automotive knowledge

Education

High school diploma or GED

Bachelor’s degree preferred

Job description

Benefits:

• Bonus based on performance
• Competitive salary
• Employee discounts
• Opportunity for advancement
• Training & development
• 401(k) matching
• Health insurance

Job Summary

We are looking for a Service Advisor to join our team. The ideal candidate will have excellent communication and customer relationship skills, strong service writer capabilities, and previous management experience.

Every day is different in our busy automotive service center! You will be responsible for a variety of tasks, including overseeing service advisors, addressing customer inquiries, and managing required documentation.

Responsibilities

• Manage a team of automotive service professionals to ensure a high level of employee morale and customer satisfaction while maintaining profitability
• Ensure repairs and maintenance tasks are completed in a timely manner
• Mentor employees on best practices for improving sales and customer service techniques
• Oversee day-to-day operations of the service department
• Manage the flow of service department paperwork, including manuals, invoices, repair orders, and maintenance records

Qualifications

• High school diploma or GED required bachelor’s degree preferred
• Valid state-issued driver’s license and clean driving record are required
• Successful completion of a pre-employment drug and background screening
• At least two years of experience as an automotive service writer or service advisor is required. Experience as an automotive service manager is preferred
• Deep understanding of automotive technology, automotive service technician job duties, and automotive repair services is required

Why Meineke?

• Meineke values personal and professional growth.
• Benefit from ongoing training and development programs to enhance your automotive knowledge and stay up-to-date with the latest industry trends and advancements.
• Join a team of driven and talented individuals who share your passion for high-quality repair work. Experience a supportive and collaborative work environment that encourages growth and camaraderie.
• With locally-owned Meineke shops, experience a sense of community and connection with your customers and fellow team members.