SERVICE ADVISOR/WRITER

Sames Auto Group; McAllen (TX); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Competitive wages

Medical insurance plan

401k retirement

Paid vacation/holidays

Employee vehicle purchase program

Job summary

A leading automotive company in McAllen, Texas is looking for a Service Advisor to assist customers with repair and maintenance service requests. Responsibilities include consulting customers on required services, maintaining repair records, and ensuring excellent customer relations. An ideal candidate will have at least two years of sales experience and possess strong technical knowledge along with excellent customer service skills. This position offers competitive wages and a respectful work environment.

Qualifications

• Minimum of two years sales experience preferred.
• Technical knowledge of dealership products, with estimating experience helpful.
• Ability to work well under pressure and adapt to customer needs.

Responsibilities

• Assist customers with repair and maintenance requests.
• Consult customers on needed scheduled maintenance repairs.
• Maintain and update vehicle history files.

Skills

Sales experience

Technical knowledge of products

Customer relations

Administrative skills

Education

High School diploma or equivalent

Job description

Description

• A professional and respectful work environment
• Paid vacation/holidays
• Employee vehicle purchase program

Our Commitment To You

• Competitive wages
• Medical insurance plan
• 401k retirement
• A professional and respectful work environment
• Paid vacation/holidays
• Employee vehicle purchase program

Summary

Responsibilities

Efficiently and effectively assists customers with repair and scheduled maintenance service requests. The advisor also consults customers on needed scheduled maintenance repairs. Reviews root cause and corrective repair action with the customer during vehicle delivery. Assists the Service Manager by distributing work to staff, accurately maintaining repair records, supporting promotional activities, monitoring labor inventory, complying with safety and environmental programs and practices, and any other duties as assigned.

• Process after-hours drop-off vehicle information.
• Promote sales of labor, parts and accessories to meet customer needs.
• Review vehicle history file. Physically inspect vehicle with customer to verify complaints, wants and needs. Record customer observations as stated.
• Determine cause of malfunction; use function test, test drive or refer to test technician; as necessary.
• Record clear instructions to technicians; specify labor operations required.
• Provide written estimate for labor and parts, provide diagnostic estimate if necessary and estimated time of completion to customer.
• Establish method of payment with customer; obtain customer signature on repair ticket.
• Discuss alternate transportation needs with customer.
• Follow progress of repair work throughout day, discuss any changes with customer and record on repair order.
• Notify customer when service/repair is completed and vehicle can be picked up.
• Maintain and update vehicle history files and follow-up system for additional needed service, repair and warranty work.
• Resolve customer problems and complaints as necessary in a timely manner.
• Greet customers in a positive, timely manner.

Requirements

Our Ideal Candidate Will Possess

• A minimum of two years sales experience is preferred.
• Technical knowledge of dealership’s products; including estimating experience with evaluative diagnostic capabilities is helpful.
• Ability to identify, comprehend and act on changing customer requirements; ability to work well under pressure of deadlines.
• Administrative skills for appropriate record keeping for customer vehicles.
• Possess good customer relations abilities, polite and courteous manner, cooperative attitude, team oriented.
• Ability to bend, stoop, and reach.
• High School diploma or equivalent.
• Maintain a valid driver’s license, ability to drive a variety of vehicle types, insurable