Service Advisor

Feldman Automotive; Sandusky (OH); On-site; USD 38,000 - 54,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Disability Insurance

AD&D

Life Insurance

Paid Time Off

401k with Company match

Paid training

Career growth

Employee discounts on purchases, parts

Job summary

Firelands Auto Group in Sandusky, OH is seeking a proactive, customer-oriented Service Advisor to join our team. You will greet customers, listen to concerns, and guide service options while maintaining accurate billing.

This full-time role offers opportunities for advancement in a fast-paced environment with a focus on professional growth, competitive compensation, and employee discounts on vehicle purchases, parts, and service. Join a supportive team today.

Qualifications

• High school diploma or equivalent.
• Excellent communication and customer service skills.
• Ability to multitask and prioritize in a fast-paced environment.
• Strong attention to detail and accuracy.
• Proficient in basic computer skills.
• Previous experience in a service or hospitality role preferred.

Responsibilities

• Greet customers and provide them with a warm welcome
• Listen actively to customer concerns and needs
• Schedule appointments and manage service requests
• Advise customers on recommended service and repair options
• Prepare service orders and ensure accurate billing
• Follow up with customers to ensure satisfaction and address any additional concerns
• Maintain a clean and organized service area

Skills

Communication

Customer service

Multitasking

Attention to detail

Computer skills

Hospitality experience

Education

High school diploma or equivalent

Job description

Description

Firelands Auto Group, we are seeking a proactive, customer-oriented Service Advisor to join our team. Our rapid growth and fast-paced environment make this an exciting workplace. With our dealerships, opportunities for advancement are limitless. We focus on professional growth and rewarding highly motivated employees because happy employees lead to happier customers. If you are ready to advance your career, come join our team!

Job Type

Full-time

Responsibilities

• Greet customers and provide them with a warm welcome
• Listen actively to customer concerns and needs
• Schedule appointments and manage service requests
• Advise customers on recommended service and repair options
• Prepare service orders and ensure accurate billing
• Follow up with customers to ensure satisfaction and address any additional concerns
• Maintain a clean and organized service area

Requirements

• High school diploma or equivalent
• Excellent communication and customer service skills
• Ability to multitask and prioritize in a fast-paced environment
• Strong attention to detail and accuracy
• Proficient in basic computer skills
• Previous experience in a service or hospitality role preferred

Benefits

• Medical, Dental, Vision, Short and Long-term disability, AD&D and Life Insurance
• Paid Time Off and 401k with Company match
• Paid training and real career growth
• Competitive compensation package
• Employee discounts on Vehicle Purchase, Parts, Service and More!

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.