Service Advisor

Halladay GMC Cadillac; Cheyenne (WY); On-site; USD 5,357,000 - 8,035,000; Full time

Benefits offered by this job

Health coverage

Dental coverage

Vision coverage

Life insurance

401(k) plan with match

Paid vacation

Profit sharing

Employee discounts

Job summary

Halladay GMC Cadillac in Cheyenne, WY is seeking a Service Advisor to oversee service orders and drive lane flow, ensuring customers receive prompt, courteous service. You will take ownership of the customer experience and perform duties that help the dealership leave a positive impression with every visit.

Responsibilities include managing technician time, answering questions about repairs and warranties, and administering warranty claims while maintaining high customer happiness scores and

Qualifications

• Demonstrated ability to manage others and deliver high levels of customer service.
• Strong communication skills and professional appearance.
• Proven track record in service or sales environments.

Responsibilities

• Oversee service orders and flow of Drive Lane; ensure prompt, courteous service.
• Own the customer experience; complete tasks to leave a positive impression.
• Provide concierge support for owner inquiries by phone or in person.
• Manage technicians' time and drive service revenue through efficient scheduling.
• Answer questions about vehicle problems, warranties, services and repairs.
• Maintain customer happiness scores at or above company standards.
• Assist in diagnosing vehicle problems and ordering parts as needed.
• Oversee warranty claims administration and departmental training.
• Set schedules and assign tasks to service department staff.
• Ensure compliance with company policies and regulations.

Skills

Organized

Friendly personality

Team management

Time management

Excellent communication

Customer satisfaction

Self-motivated

Clean driving record

Background check

Job description

Halladay Auto Group is in need of Service Advisors. We offer a great employee centered working environment and the following benefits:

Salary Range: $40K - $60K per month!

Responsibilities

• Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.
• Ensure the daily inventory of technicians' time is consistently sold to service customers.
• Distribute work between technicians efficiently.
• Answer technical questions about vehicle problems, warranties, services, and repairs.
• Maintain Customer Happiness scores at or above company standards.
• Assist in diagnosing vehicle problems; order parts and tools as necessary.
• Oversee administration of warranty claims as well as training and supervising of service department.
• Set schedules and assigns tasks to service department employees.
• Reinforces company policies and adheres to company standards.
• Encourages compliance with applicable laws and regulations.
• Maintain good working relationship with factory(s) and foster positive employee relations.
• Collaborate with upper management to make service department hiring and discipline decisions.

Qualifications

• Organized and friendly personality
• Demonstrated ability to manage others
• Time management skills
• Fantastic communication skills with your customers
• Professional, well-groomed personal appearance
• Consistent record of service and sales success
• Strong record of positive customer satisfaction results
• Team oriented and self-motivated
• Able to work with little supervision
• Clean driving record and valid driver's license
• Willing to submit to pre-employment background check and drug screen

Benefits

• Health, Dental and Vision Coverage
• Life insurance
• 401(k) Plan with company match
• Paid Vacation
• Opportunities for AdvancementYear End Profit Sharing
• Employee Discounts on new/used vehicle purchases

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.