Service Advisor: Growth & Customer Care

Feldman Chevy; Sandusky (OH); Hybrid; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401k with Company match

Paid Time Off

Paid training and real career growth

Employee discounts on vehicle purchase

Job summary

Firelands Auto Group is seeking a proactive, customer-oriented Service Advisor to join our team. In a fast-paced environment, you will greet customers, assess needs, and guide them to optimal service options.

This role emphasizes accuracy in service orders and billing while ensuring a positive customer experience. We offer growth opportunities as part of a rapidly expanding team, with focus on professional development and rewarding motivated employees.

Qualifications

• High school diploma or equivalent required.
• Excellent communication and customer service skills.
• Ability to multitask in a fast-paced environment.
• Strong attention to detail and accuracy.
• Proficient in basic computer skills.
• Previous experience in service or hospitality is preferred.

Responsibilities

• Greet customers and provide a warm welcome.
• Listen actively to customer concerns and needs.
• Schedule service appointments and manage requests.
• Advise customers on recommended service and repair options.
• Prepare service orders and ensure accurate billing.
• Follow up with customers to ensure satisfaction.
• Maintain a clean and organized service area.

Skills

Customer service

Communication

Multitasking

Attention to detail

Basic computer skills

Hospitality experience

Education

High school diploma or equivalent

Job description

Firelands Auto Group is seeking a proactive, customer-oriented Service Advisor to join our team. In a fast-paced environment, you will greet customers, assess needs, and guide them to optimal service options.

This role emphasizes accuracy in service orders and billing while ensuring a positive customer experience. We offer growth opportunities as part of a rapidly expanding team, with focus on professional development and rewarding motivated employees.