Service Advisor

Slvbuickgmc; Salt Lake City (UT); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

Medical

Dental

Holiday

Vacation

401(k) Plan

Job summary

Slvbuickgmc in Salt Lake City is seeking Customer Oriented Service Advisors to join our team. Whether experienced or not, we will train the right candidates. Our top producers earn significantly above $80K, with the potential to exceed $100,000 annually.

The ideal candidate will have a friendly personality, excellent time management skills, and the ability to work independently. Join us for a rewarding career with benefits including medical, dental, and a 401(k) plan.

Qualifications

• Ability to follow processes and procedures.
• Consistent record of service and sales success.
• Strong record of positive customer satisfaction results.
• Clean driving record and valid driver’s license.

Responsibilities

• Oversee service orders and ensure prompt customer service.
• Provide concierge support for owner inquiries.
• Maintain Customer Happiness scores at or above company standards.
• Assist in diagnosing vehicle problems and overseeing warranty claims.

Skills

Organized and friendly personality

Time management skills

Fantastic communication skills

Team oriented and self-motivated

Job description

Salt Lake Valley Auto Group is ready to add to our Service Team for our Chevrolet and Buick GMC Locations. We are looking for Customer Oriented, Dependable, and Punctual Service Advisors to join our team with or without experience as we will train the right person. Serious candidates only please.

Commission based with our top producers averaging well over $80K a year and the potential to make over $100,000.

Benefits

• Medical
• Dental
• Holiday
• Vacation
• 401(k) Plan

Responsibilities

• Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.
• Ensure the daily inventory of technicians' time is consistently sold to service customers.
• Distribute work between technicians efficiently.
• Answer technical questions about vehicle problems, warranties, services, and repairs.
• Maintain Customer Happiness scores at or above company standards.
• Assist in diagnosing vehicle problems; order parts and tools as necessary.
• Oversee administration of warranty claims as well as training and supervising of service department.
• Set schedules and assigns tasks to service department employees.
• Reinforces company policies and adheres to company standards.
• Encourages compliance with applicable laws and regulations.
• Maintain good working relationship with factory(s) and foster positive employee relations.
• Collaborate with upper management to make service department hiring and discipline decisions.

Qualifications

• Organized and friendly personality
• Ability to follow processes and procedures
• Time management skills
• Fantastic communication skills with your customers and coworkers
• Professional, well-groomed personal appearance
• Consistent record of service and sales success
• Strong record of positive customer satisfaction results
• Team oriented and self-motivated
• Able to work with little supervision
• Clean driving record and valid driver’s license

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.