Service Advisor

Berglund Ford Inc.; Salem (VA); On-site; USD 40,000 - 60,000; Full time

Job summary

Berglund Ford in Salem, VA is seeking a dynamic Service Advisor to join their team. This full-time position offers excellent growth potential in a locally owned dealership, where you will be responsible for providing exceptional customer service and efficient vehicle maintenance recommendations.

Benefits

Life, Disability, & Health Insurance

401K

Paid Vacation

Employee Pricing

Safe Environment

Qualifications

• Proven record of achieving exceptional Customer Satisfaction.
• Experience as a Service Advisor, Assistant Lane Manager or Service Consultant required.
• Desire for a long term career.

Responsibilities

• Greet customers and obtain vehicle information.
• Prepare accurate cost estimates for service.
• Monitor and update customers on vehicle progress.
• Explain completed work and charges to customers.

Skills

Customer Satisfaction

Energy Level

Integrity

Education

Experience as Service Advisor or related role

Job description

What we are looking for!

Berglund Ford in Salem VA is searching for an experienced service advisor. This is a full time position with room to grow in a well established locally owned Ford dealership.

Are you looking to jump-start your career? Berglund Ford is looking for a high energy and professional Service Advisor! Join our fun and fast paced environment and apply today!

What We Offer

• Excellent growth potential with a growing organization
• Life, Disability, & Health Insurance
• 401K
• Paid Vacation the first year
• Employee pricing
• safe environment

Responsibilities

• Greet customers promptly
• Obtain customer and vehicle information
• Clearly report all vehicle symptoms as described by the customer
• Determine and recommend needed maintenance based on age, mileage and history of vehicle
• Prepare a complete and accurate estimate of cost for labor and parts
• Establish follow up time
• Monitor the progress of each vehicle throughout the day, and updating customers frequently
• Verify that the final invoice reconciles with the work performed on the repair order
• Explain all completed work and charges to customers

Requirements

• Proven record of achieving exceptional Customer Satisfaction
• Past experience as a Service Advisor, Assistant Lane Manager or Service Consultant is a must
• Above average energy level
• Desire for a long term career with a growing organization
• Personal and professional integrity