Technical Customer Service Advisor, Remote

Conduent Commercial Solutions, LLC; United States; Remote; USD 10,000 - 60,000; Full time

Job summary

Join a leading company as a Technical Customer Service Advisor, providing support to customers with smart devices. This remote position requires strong problem-solving skills and a passion for technology. You will receive comprehensive training and an opportunity for growth within a supportive environment.

Benefits

Competitive hourly rate with performance-based bonuses

Day-one benefits including medical, dental, and vision coverage

Paid time off

All necessary equipment provided for remote work

Opportunities for growth

Qualifications

• At least 6 months experience in customer service.
• Tech-savvy with a passion for helping people.
• Ability to work independently and stay motivated.

Responsibilities

• Support customers with smart devices and technical troubleshooting.
• Document calls and resolve issues while engaging with customers.
• Use problem-solving skills in a semi-scripted environment.

Skills

Communication

Problem-solving

Time management

Education

High school diploma/GED

Job description

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Technical Customer Service Advisor

Remote (US)

$17.31 per hour + Performance-Based Bonuses

Full Time Schedules between 7am CST – 10:15pm CST

Are you a tech enthusiast who loves helping people?

Join an industry leader in the smart device space as a Technical Customer Service Advisor! This is a dynamic role where you’ll provide critical support to customers, troubleshooting technical issues, assisting with account inquiries and helping customers navigate their tech experience. If you love tech, problem-solving and helping people, this is the job for you!

What You’ll Do:

• Support customers with smart devices, account inquiries and technical troubleshooting.

• Work across multiple systems to retrieve information, document calls and resolve issues—all while engaging with customers

• Use problem-solving skills in a semi-scripted environment to deliver tailored solutions

• Benefit from dedicated training and grow your skills in a supportive team environment

• Work Remotely with all equipment provided in your dedicated workspace

What We’re Looking For:

• At least 6 months experience in customer service

• Ability to work independently, stay motivated and thrive in a dynamic environment

• Strong communication, time management and problem-solving abilities

• Tech-savvy with a passion for helping people

• Familiarity with iOS and/or macOS, or comparable technology, is preferred

• 18 years or older, high school diploma/GED and able to pass assessments

• Ability to successfully pass a criminal background check

• Flexibility to work full-time hours between 7:00AM – 10:15PM CST, based on business needs

What’s in it for you?

• Competitive hourly rate of $17.31 plus performance-based bonuses

• Day-one benefits for you and your family, including medical, dental and vision coverage

• Paid time off to maintain work-life balance

• Opportunities for growth in a supportive, technology-driven company

• Remote work with all necessary equipment provided

Want more details?

We’ve got you covered! Visit our Landing Pagefor important information about the role, including shift details, call type examples, FAQ, workspace and internet requirements, and more.

About Conduent

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments, creating exceptional outcomes for our clients and the millions of people who count on them.

You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

We offer excellent benefits (medical, dental, vision), a consistent work schedule, paid training, and a great work environment.

Conduent is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated salary for this role is $17.31 per hour.

Excited to make an impact and grow with us? Apply now!

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded:click here to access or download the form. Complete the form and then email it as an attachment [e-mail] may alsoclick here to access Conduent's ADAAA Accommodation Policy.

At Conduent we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent.