Bilingual Customer Service Advisor

Community Options, Inc.; Wisconsin; Remote; USD 10,000 - 60,000; Full time

Job summary

A leading company in education technology is seeking a Bilingual Customer Service Advisor to assist students and staff of institutions remotely. This role requires excellent communication skills, problem-solving abilities, and a commitment to a diverse and inclusive work environment. Join us to make a meaningful impact in education!

Qualifications

• Bilingual proficiency in Spanish and English equivalent to CEF C1 level.
• High school diploma or equivalent experience.
• Strong computer skills and ability to type at least 25 wpm.

Responsibilities

• Demonstrating empathy and resolving customer issues through phone calls.
• Documenting information in a web-based ticketing system.
• Providing accurate resolution to customer inquiries.

Skills

Bilingual in Spanish and English

Excellent oral and written communication skills

Strong computer knowledge

Critical thinking and problem-solving

Education

High School diploma

Tools

MS Office

Job description

4 days ago Be among the first 25 applicants

Get AI-powered advice on this job and more exclusive features.

Bilingual Customer Service Advisor

Remote - US

Pay rate is $16.00/hour. We use national and industry-specific survey data to assist in determining compensation. Additionally, we consider factors such as external market rate, budget for the role, and the compensation rates of current employees performing the same function. Some roles will have variable pay.

The Opportunity:

Anthology delivers education and technology solutions so that students can reach their full potential and learning institutions thrive. Our mission is to empower educators and institutions with meaningful innovation that’s simple and intelligent, inspiring student success and institutional growth.

The Power of Together is built on having a diverse and inclusive workforce. We are committed to making diversity, inclusion, and belonging a foundational part of our hiring practices and who we are as a company.

For more information about Anthology and our career opportunities, please visit www.anthology.com.

Student Success brings virtualized support and technology enabled solutions to the world’s most progressive institutions. We provide IT Help Desk and comprehensive Student Lifecycle Management services that improve student engagement and accelerate learning. Our platform gives institutions an efficient, financially sustainable way to deliver services through the enrollment and learning process. Our goal is to build a better educational experience for everyone by extending institutional resources to meet the growing demands of learners.

We are looking for talented Customer Service Advisors to join our team. Advisors work in a dynamic, fast-paced environment and spend their time interfacing with students, faculty and staff of Higher Education and K-12 institutions. Utilizing multiple technologies, advisors identify, diagnose, and resolve issues reported by end users.

Student Success offers remote, work from home opportunities with immediate availability and schedules that offer flexibility.

Position Responsibilities

• Demonstrating empathy, patience, and soft skills during phone calls
• Managing and resolving identified client issues for assigned customer accounts
• Documenting information into web-based ticketing system
• Searching and navigating knowledge base and integrated customer information systems to identify appropriate resolution for client issues
• Escalating unique issues or inaccurate information contained in knowledge base to the immediate supervisor for resolution
• Projecting favorable image of the company to promote its objectives and goals that enhance client relationships
• Following specified call flow to maximize effectiveness and efficiency
• Adapting to dynamic call center environment with variance in daily break times
• Working in adherence to assigned shift, which could include weekends and holidays
• Participating in internal training programs to expand knowledge and support multiple clients
• Providing delightful, efficient, and accurate resolution to customer inquiries
• Handling multiple job tasks at one time and escalating issues in a timely manner
  
  

The Candidate

Required skills/qualifications:

• Bilingual in written and spoken Spanish and English (equivalent to English fluency of CEF C1 level or above)
• High School diploma or equivalent combination of education and experience
• Must be at least 18 years old
• A stable history of employment
• You must have a quiet, distraction-free work environment without any conflicting responsibilities during your scheduled work shift
• Experience using internet-based browsers such as Chrome, Firefox, Safari
• Strong computer knowledge, including the ability to accurately type at least 25 wpm
• Ability to take inbound (voice) phone calls in a conversation-heavy environment
• Excellent oral and written communication skills
• Proficiency in MS Office computer applications, including Word and Excel and willingness to learn new technology systems
• Experience using a laptop or desktop computer, including multiple applications, windows, and monitors
• Familiarity with education-related technologies
• Excellent critical thinking and problem-solving skills
• Analytical orientation with strong attention to detail
• Full professional proficiency in written and spoken English (equivalent to CEF B2 level or above)
• Willing to accept a temporary assignment
• Must reside within an approved state*

• Must be able to work from home with the following internet requirements: High-speed Internet Connection (Cable, Fiber, DSL)
• Mobile Broadband is not supported (including satellite, wireless/cellular hotspot service, and point to point internet service)
• 40 Mbps Download
• 20 Mbps Upload
• 100ms Ping or less
• Jitter: 40 MS or less
• Wi-Fi Connection is permitted
• The employee will be responsible for maintaining the required service and stability. A wired connection from the modem/router to the device will be required if service instability exists, no splits/gaps or usage of Wi-Fi bridges.
  

Preferred Skills

• Some level of college completed
• 1 or more years of customer service or contact center experience
• Previous experience in the education industry and e-learning technologies
  
  

This job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities at any time.

Anthology is an equal employment opportunity/affirmative action employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, national origin, marital status, disability, sexual orientation,gender identity/expression,protected military/veteran status, or any other legally protected factor.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  IT Services and IT Consulting

Referrals increase your chances of interviewing at Community Options, Inc. by 2x

Sign in to set job alerts for “Customer Service Advisor” roles.

Greater Madison Area $90,000.00-$110,000.00 1 day ago

Wisconsin, United States $19.00-$20.00 2 weeks ago

Customer Service Administrator - IntelliScript (Remote)

Brookfield, WI $45,300.00-$92,760.00 6 hours ago

Wisconsin, United States $19.00-$20.00 2 weeks ago

Customer Relations Representative - State Farm Agent Team Member

Milwaukee, WI $40,000.00-$60,000.00 1 year ago

Daytime Call Taker (Customer Service Rep)

Customer Service Representative - State Farm Agent Team Member

Customer Service Representative - State Farm Agent Team Member

Greenfield, WI $40,000.00-$56,000.00 8 months ago

Customer Relations Representative - State Farm Agent Team Member

Waukesha, WI $50,000.00-$75,000.00 2 years ago

Oconomowoc, WI $50,000.00-$55,000.00 1 week ago

Customer Support Center Representative (Call Center)

Madison, WI $57,000.00-$65,000.00 8 hours ago

Customer Support Center Representative (Call Center)

Seasonal & Regular Customer Service Representative - Mayfair

Customer Service Representative / Project Coordinator

Customer Relations Representative - State Farm Agent Team Member

Minneapolis–Saint Paul, WI $55,000.00-$80,000.00 1 year ago

Customer Care Representative (Full Time)

Green Bay, Wisconsin Metropolitan Area $17.00-$24.23 2 weeks ago

Madison, WI $50,000.00-$55,000.00 8 hours ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.