Service Advisor CSR

Premiertruck; Fort Worth (TX); On-site; USD 40,000 - 55,000; Full time

Job summary

Premier Truck Group in the Dallas–Fort Worth area is seeking a Service Advisor/Customer Service Representative to join our service team. You will handle incoming calls, provide quotes, open repair orders, and coordinate with technicians.

This role requires a high school diploma or GED and at least two years of customer service experience in a vehicle environment. We offer a supportive team, growth opportunities, and a competitive benefits package.

Qualifications

• High school diploma or GED is required.
• Minimum of 2 years' experience in Customer Service Relations and vehicle environment.

Responsibilities

• Handle incoming service department calls, determine appropriate actions for repairs, scheduling, costs, and completion dates.
• Assist in preparing quotes on repair jobs and write service orders with customer approval.
• Open and close Repair Orders during busy periods and assist with technician assignments.
• Monitor job progress and keep customers updated on status and ETA.
• Identify opportunities to upsell additional services or parts when appropriate.
• Finalize paperwork at job completion and ensure accurate cash handling.

Skills

Customer Service

Communication

Phone Etiquette

Problem Solving

Education

High school diploma or GED

Job description

Winners Work Here!

Premier Truck Group is dedicated to ONE Network Executing, our mission which focuses on delivering the best employee experience, operational excellence, and exceptional customer service. At PTG, our top priority is to be your employer of choice and to provide a top-tier employee experience, regardless of the location where you work.

Who is Premier Truck Group?

Premier Truck Group is headquartered in Dallas, Texas, with nearly 50 locations throughout the US and Canada, making it the largest Freightliner dealer group in North America. We offer a premium selection of new Freightliner and Western Star commercial vehicles, a large selection of previously owned commercial trucks, and a full suite of parts, maintenance, and repair services. When you build your career here, you make a commitment to being the very best in the business. We are the pre‑eminent group of Freightliner truck dealerships in the nation with serious plans for the future and we want you to be a part of it.

Why Join Our Winning Team?

When you join our team, you’re rewarded with the opportunity to work for an organization that provides opportunities for career growth and advancement, tailored to individual performance, experience and interests, along with a fully comprehensive benefits package including:

• Employee Discounts
• Medical, Dental, and Vision Insurance
• Life Insurance
• Employee Assistant Programs
• Paid Holidays and Paid Time Off
• 401k Plan with Employer Match
• Training
• Work-Life Balance

Here are some quick insights into this opportunity. We would love to discuss it with you in more detail!

Service Advisor Customer Service Representative Responsibilities:

• Take and determine appropriate course of action for all incoming service department telephone calls concerning pending repairs, scheduling, cost and completion dates.
• Assist in the preparation of quotes on repair jobs. Write service orders and obtain customer approval of orders.
• Open Repair Orders and close Repair Orders in times of customer/service overflow.
• Assist the Shop Supervisor's in the assignment of service technicians to specific service jobs.
• Monitor job progress and keep customer updated.
• Assist service technicians in identifying opportunities to Up-Sell.
• Report all customer complaints to the Service Manager and/or the Assistant Service Manager.
• Inspect each departing job for quality and cleanliness.
• Finalizes paperwork upon completion of work and at end of shift.
• Check all cash schedules daily.
• Assist Shop Supervisor daily.
• Promote good housekeeping and safe work practices.
• Perform all other duties as assigned.

Service Advisor Customer Service Representative Requirements:

• Education - A high school diploma or GED is required.
• Experience - Minimum of 2 years' experience in Customer Service Relations and vehicle environment

Premier Truck Group is an equal opportunity employer.