Service Advisor CSR

Socket.dev; Fort Worth (TX); On-site; USD 38,000 - 54,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401k Plan

Paid Holidays

PTO

Life Insurance

Employee Discounts

Training

Work-Life Balance

Job summary

Premier Truck Group in Dallas, TX is looking for a Service Advisor / Customer Service Representative. You will handle inbound calls for the service department, determine the best course of action for repairs, and coordinate scheduling, costs, and completion dates.

The role emphasizes accurate quotes, service orders, and obtaining customer approval, with opportunities to upsell and enhance customer satisfaction.

Qualifications

• High school diploma or GED required.
• Minimum 2 years of customer service experience in a vehicle environment.

Responsibilities

• Take and determine action for all service calls regarding repairs, scheduling, costs, and dates.
• Prepare quotes, write service orders, and obtain customer approvals.
• Open and close Repair Orders during busy periods.
• Assist in assigning technicians to service jobs.
• Monitor progress and keep customers updated.
• Help identify up-sell opportunities with technicians.
• Report customer complaints to Service Manager.
• Inspect departing jobs for quality and cleanliness.
• Finalize paperwork at end of shift.
• Check cash schedules daily.
• Assist Shop Supervisor daily.
• Promote safe housekeeping.
• Perform other duties as assigned.

Skills

Customer Service

Communication

Phone Handling

Upselling

Teamwork

Education

High School Diploma or GED

Tools

CRM Software

Job description

Winners Work Here!

Premier Truck Group is dedicated to ONE Network Executing, our mission which focuses on delivering the best employee experience, operational excellence, and exceptional customer service. At PTG, our top priority is to be your employer of choice and to provide a top-tier employee experience, regardless of the location where you work.

Who is Premier Truck Group?

Premier Truck Group is headquartered in Dallas, Texas, with nearly 50 locations throughout the US and Canada, making it the largest Freightliner dealer group in North America. We offer a premium selection of new Freightliner and Western Star commercial vehicles, a large selection of previously owned commercial trucks, and a full suite of parts, maintenance, and repair services. When you build your career here, you make a commitment to being the very best in the business. We are the pre‑eminent group of Freightliner truck dealerships in the nation with serious plans for the future and we want you to be a part of it.

Why Join Our Winning Team?

When you join our team, you’re rewarded with the opportunity to work for an organization that provides opportunities for career growth and advancement, tailored to individual performance, experience and interests, along with a fully comprehensive benefits package including:

• Employee Discounts
• Medical, Dental, and Vision Insurance
• Life Insurance
• Employee Assistant Programs
• Paid Holidays and Paid Time Off
• 401k Plan with Employer Match
• Training
• Work-Life Balance

Here are some quick insights into this opportunity. We would love to discuss it with you in more detail!

Service Advisor Customer Service Representative Responsibilities:

• Take and determine appropriate course of action for all incoming service department telephone calls concerning pending repairs, scheduling, cost and completion dates.
• Assist in the preparation of quotes on repair jobs. Write service orders and obtain customer approval of orders.
• Open Repair Orders and close Repair Orders in times of customer/service overflow.
• Assist the Shop Supervisor's in the assignment of service technicians to specific service jobs.
• Monitor job progress and keep customer updated.
• Assist service technicians in identifying opportunities to Up-Sell.
• Report all customer complaints to the Service Manager and/or the Assistant Service Manager.
• Inspect each departing job for quality and cleanliness.
• Finalizes paperwork upon completion of work and at end of shift.
• Check all cash schedules daily.
• Assist Shop Supervisor daily.
• Promote good housekeeping and safe work practices.
• Perform all other duties as assigned.

Service Advisor Customer Service Representative Requirements:

• Education - A high school diploma or GED is required.
• Experience - Minimum of 2 years' experience in Customer Service Relations and vehicle environment

Premier Truck Group is an equal opportunity employer.