Service Advisor

Volkswagen of Saint Augustine; Saint Augustine (FL); On-site; USD 45,000 - 65,000; Full time

Job summary

Volkswagen of Saint Augustine is looking for a dedicated Service Advisor to join our thriving service team in Saint Augustine. You will be part of a customer-focused environment that emphasizes building extraordinary relationships while providing exceptional service.

The ideal candidate will have at least 3 years of service advisor experience and embody our HEART values: Helpful, Efficient, Always Improving, Respectful, Thankful. Team members can expect a modern facility and opportunities for continuous learning.

Qualifications

• 3 years of verifiable service advisor experience.
• Alignment with HEART values: Helpful, Efficient, Always Improving, Respectful, Thankful.
• Ability to quickly create rapport with various customers.

Responsibilities

• Schedule appointments with service customers.
• Provide personalized presentations based on customer needs.
• Follow up with service customers.

Skills

Customer rapport

Positive attitude

Motivation to excel

Job description

Volkswagen of St. Augustine is the newest franchised dealership in Saint Augustine. Our customer focused team is driven by building extraordinary relationships within our community and organization. Our atmosphere is different than other stores. We provide a comfortable working environment where we provide solutions for our customers. We are up front with our customers and each other. In our second year of business we have seen our sales and service grow by 150% year over year and growing!

Job Description

Our service team operates together to provide an exceptional and personal experience for every customer. We are motivated by shared core values and believe that our service selling is helping.

Team members are expected to :

• Schedule appointments with service customers.
• Refine their skills through our coaching program and through independent learning
• Understand the services that we offer by completing assigned courses
• Work with service customers at the dealership providing a consultative, needs and solutions based personalized presentation
• Follow-up with service customers
• Not settle for mediocrity! A positive attitude with a keen sense of personal accountability is a must.

You can expect:

• Monday through Friday workweek with occasional Saturdays
• a clean and modern facility
• supportive management and team members
• continuous learning

Qualifications

• Alignment with our HEART values - Helpful, Efficient, Always Improving, Respectful, Thankful
• Verifiable 3 year minimum service advisor experience
• Superb motivation to excel, help our customers, and grow with the organization
• The ability to quickly create rapport with all types of people
• Willingness to be coached toward improvement

Additional Information

All your information will be kept confidential according to EEO guidelines.