Service Advisor

Capovw; San Juan Capistrano (CA); On-site; USD 80,000 - 125,000; Full time

Benefits offered by this job

Health, Dental and Vision Insurance

On-the-job paid training

401(K) Plan with employer contributions

Paid vacation, holidays and sick time

Discounts on parts and service

Job summary

Capistrano Volkswagen in San Juan Capistrano, CA, seeks a Service Advisor with great people skills for a full-time role. This position offers competitive benefits including health insurance, paid training, and employee discounts.

The candidate will manage customer service interactions, provide cost estimates, and ensure satisfaction. Previous automotive experience is preferred. Join a family-owned company that values teamwork and growth.

Qualifications

• Experience in customer service, ideally in automotive.
• Strong communication and interpersonal skills essential.
• Detail-oriented and organized with multitasking ability.

Responsibilities

• Interact with customers to determine their service needs.
• Provide accurate cost estimates and time frames for services.
• Coordinate service appointments and communicate updates.

Skills

Customer service experience

Strong communication skills

Automotive knowledge

Ability to multitask

Detail-oriented

Education

Valid Driver’s license

Tools

CDK

Job description

Looking for a job by the beach, working with great teammates and customers? Capistrano Volkswagen is looking for all level Service Advisor's. If you have great people skills and enjoy the automotive field, this could be a great career opportunity for the right person.

The estimated salary range for this position is $80,000-$125,000 annually based on performance.

What We Offer

• Family-owned and operated
• Health, Dental and Vision Insurance
• On-the-job paid training
• 401(K) Plan with employer contributions
• Paid vacation, holidays and sick time (when eligible)
• Almost limitless growth opportunities
• Employee vehicle discounts on vehicle purchases and lease plans
• Discounts on parts and service

Job Type: Full-time

• 5-days a week with Saturday rotations
• 3-day weekends every 3rd week
• Hourly plus commission

Pay Scale

The Advisor Position has a Pay Scale consisting of the following elements and ranges. Wages include Base Hourly Compensation of $16.90. The position may also pay commission compensation which is based on the value or amount of closed sales achieved from $0.00 (if no sales are made) without any upper limit other than sales performance.

Responsibilities

• Interact with customers to determine their service needs
• Provide accurate cost estimates and time frames for service completion
• Coordinate service appointments and communicate updates to customers
• Ensure customer satisfaction by addressing any concerns or questions
• Collaborate with service technicians and other team members to deliver high-quality service

Requirements

• Previous experience in a customer service role, automotive industry preferred
• Strong communication and interpersonal skills
• Ability to multitask and prioritize in a fast-paced environment
• Knowledge of automotive systems and repair processes
• Detail-oriented and organized
• Experience with CDK is a plus!
• Valid Driver’s license with good driving record
• Pass drug screening

About the Company

Capistrano Volkswagen is a leading automotive dealership in San Juan Capistrano, CA, known for our exceptional customer service and commitment to quality. Join our team and be part of a dynamic work environment where your contributions are valued and recognized.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.