Service Advisor

Bill Jacobs Volkswagen; Naperville (IL); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

401K Plan with company contribution

Generous PTO

Employee discounts on vehicle, parts,,

Job summary

Bill Jacobs Volkswagen is seeking a Service Advisor to greet customers, discuss repair and maintenance needs, and coordinate with technicians to ensure timely service.

The role emphasizes clear communication, thorough follow-up, and delivering an outstanding customer experience in a fast-paced environment.

Qualifications

• 2+ years of dealership Service Advisor experience required; Volkswagen/import experience preferred.
• CDK proficiency preferred.
• Phenomenal follow-up skills and a strong customer focus.
• Excellent oral and written communication skills.

Responsibilities

• Greet customers and discuss vehicle repair/maintenance concerns.
• Direct vehicles to technicians and consult on needed repairs/services.
• Inform customers of changes in service or pickup readiness.
• Communicate status of vehicles from check-in to delivery.
• Answer customer questions about service and warranty coverage.
• Develop short/long-term vehicle plans to meet customer needs.
• Provide exceptional customer service throughout the experience.

Skills

Dealership experience

Customer service

CDK proficiency

Communication

Education

High school diploma or equivalent

Tools

CDK

Job description

Description

The Role at a Glance - Bill Jacobs Volkswagen Service Advisor

We are excited to bring on a Service Advisor to join our team. The focus of the Service Advisor is to recommend proper vehicle care to our valued customers and explain the value of maintaining their vehicles for optimal performance. Successful Service Advisors are ambitious problem solvers that thrive in a very fast paced environment.

What You'll Be Doing

• Greeting customers and discussing their vehicle repair and maintenance concerns.
• Directing the customer’s vehicle to an experienced technician and consulting with the technician about needed repairs/services.
• Informing customers of any changes in service or when their vehicle is ready to be picked up.
• Responsible for communication with the customer as to the status of their vehicle from onset through delivery.
• Answering customer questions about their vehicle service and applicable warranty coverage.
• Advising the customer and coming up with a plan for their vehicle in the short and long term of the customer’s needs.
• Providing exceptional customer service throughout the customer experience.

What's it like to work here?

At Bill Jacobs VW, we love what we do. We make meaningful contributions each and every day. Working alongside dedicated and talented colleagues, we build fulfilling careers and stronger communities through a company that values our unique perspectives, insights and contributions.

We value the person, not just the employee. At Bill Jacobs, we want to see you grow personally in addition to professionally during your career with us.

What's in it for YOU?

Benefits

• Outstanding health insurance plan - Blue Cross Blue Shield of Illinois (PPO and HMO Plans)
• Generous dental insurance, vision insurance, life insurance, and supplemental insurance plans such as pet insurance, identity theft protection, and pre-paid legal insurance.
• 401K Plan with company contribution.
• Generous PTO.
• Employee discounts on vehicle purchases, parts, and service.
• Wellness programs for employees and family members.
• Interested in furthering your education? We have a generous tuition reimbursement program.
• Opportunity to further your career with a rapidly growing and successful dealer organization.
• Free On-Site Health Coaching: Take advantage of personalized wellness support from a certified health coach, including guidance on nutrition, fitness, lifestyle habits, and stress management.
• On-Site Physician Assistant: Convenient access to on-site care for minor health concerns, preventative services, and routine wellness support during the workday.

About The Company

The Bill Jacobs organization has grown into one of the most respected businesses in the Midwest. Today we have five new car franchise locations offering new models from BMW, MINI, Volkswagen, Jaguar, and Land Rover in Naperville and Hinsdale, Illinois. Current Automotive is our pre-owned electric vehicle dealership, located in Hinsdale. At Bill Jacobs, the cars bring you in and the experience brings you back.

Our employees are the driving force behind the success of the Bill Jacobs organization - one of Illinois' leading providers of luxury automotive products and extraordinary customer service.

Core Values

• R - Respect: We believe in taking accountability for our words, actions, and results.
• I - Integrity: We believe in honesty, transparency, and doing the right thing.
• S - Social Responsibility: We believe in positive community involvement and a commitment to the greater good.
• E - Excellence: We believe in raising the bar and challenging expectations to achieve a culture of continuous improvement.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

Requirements

What we're looking for

Must-haves

• 2+ years of previous dealership Service Advisor experience is required; Volkswagen and/or import experience preferred.
• CDK proficiency preferred.
• Phenomenal follow-up skills.
• Strong desire to engage with the customer and ensure they have a positive experience.
• Excellent oral and written communication skills.
• High energy and positive attitude.
• Professional personal appearance.