Service Advisor

Penske Automotive; Round Rock (TX); On-site; USD 40,000 - 60,000; Full time

Job summary

Genesis of Round Rock, part of Penske Automotive Group, seeks a dedicated Service Advisor to enhance customer satisfaction through exceptional service. In this key role, you will engage with customers, ensure their vehicle needs are met, and drive positive experiences. If you are passionate about automotive service and customer care, we invite you to apply and join a winning team that values your skills and ambitions.

Benefits

Comprehensive benefits program

401k savings with company match

Training and career growth opportunities

Values-driven culture

Qualifications

• Genuine interest in exceptional customer experience.
• Strong work ethic and ability to thrive in fast-paced environments.
• Ability to ensure customers have a world-class service experience.

Responsibilities

• Act as liaison between customers and service department.
• Schedule appointments and review service history.
• Provide cost estimates and relay maintenance information to customers.

Skills

Communication

Interpersonal Skills

Organizational Skills

Team-Player Attitude

Reliability

Job description

Genesis of Round Rock, a Penske Automotive Group dealership, is looking for an automotive Service Advisor to join our team and deliver extraordinary customer experiences.

JOIN OUR TEAM

At Penske Automotive Group (PAG), we strive to create a positive and inclusive workplace that promotes excellence and achievement, and we aim to deliver the very best experience possible to our customers. We are looking for dedicated and motivated professionals who share that same passion to join our team.

Imagine working in a professionally and financially satisfying job where you have the opportunity to make a positive impact on our organization and customers every day. As a trusted Service Advisor, you will be the liaison between the customer and the service department, scheduling appointments, reviewing service history, relaying important information about vehicle maintenance and repairs to customers, and providing accurate cost estimates.

WHAT WE HAVE TO OFFER

• Fortune 500 company, consistently recognized by Automotive News as among the "Best Dealerships to Work For."

• Proudly named to Glassdoor's Best Places to Work

• Comprehensive benefits program, including health care options (medical, dental, and vision) and 401k savings and retirement plan with company match.

• Training, resources, and opportunities for career growth and advancement, tailored to individual performance, experience, and interests.

• Values-driven culture built on integrity, professionalism, excellence, and teamwork.

WHAT WE ARE LOOKING FOR

• Genuine interest in providing an exceptional customer experience.

• Friendliness, enthusiasm, reliability, with a positive "team-player" attitude.

• Excellent communication, interpersonal, and organizational skills.

• Strong work ethic with the ability to work in a fast-paced, results-driven environment.

WHAT YOU CAN BRING TO THE TABLE

• Commitment: Ensure our customers have a world-class service experience at every step along their ownership journey, especially in the scheduling and estimating of vehicle service and repairs.

• Excellence: Provide an unparalleled level of knowledge and technical expertise to help customers understand and approve their maintenance requirements, repair orders, and cost estimates.

• Authenticity: Connect with customers about their vehicle questions in a professional manner that reflects understanding, clarity, accuracy, and courtesy.

• Growth Mindset: Strive to grow the dealership and your career by hitting challenging monthly goals.

APPLY WITH US!

If you are ready for a rewarding career with competitive compensation and benefits, and opportunities to excel and advance, consider joining the Penske Automotive Group organization. Our interview process typically includes a phone interview, several in-person interviews, background check, reference check, driving record review, and a drug screen. Be a part of the best customer experience team in the automotive industry… apply with us today!

Penske Automotive Group is an equal opportunity employer and maintains a drug- and alcohol-free workplace. Some positions may require applicants to possess a valid driver's license and have a good driving record.

Req Number: 32654

Position Code: 742701

Type: Full-time

Dealership: Genesis of Round Rock

Location Address: 2301 N IH 35

EEO Statement

The Company is committed to hiring a diverse and qualified workforce. We will not consider any characteristic or category protected by state or federal law in hiring or employment decisions, including but not limited to race, national origin, color, religion, sex, sexual orientation, gender identity, disability, age, status as a parent, or genetic information.