Service Advisor

Krumland Auto Group; Roswell (NM); On-site; USD 38,000 - 54,000; Full time

Benefits offered by this job

Medical Insurance

Vision Insurance

Dental Insurance

401K Plan

Paid Vacation

Holiday & Sick Leave

Continuing Education

Employee Discounts

Training

Job summary

Roswell Hyundai is seeking a dedicated Service Advisor to bridge customers and the service team, scheduling visits, reviewing histories and communicating maintenance needs and cost estimates.

You will be the friendly face guiding owners through vehicle care, explaining recommended services in clear terms, and ensuring a world-class customer experience. Join a fast-paced, customer-focused team committed to excellence.

Qualifications

• Minimum high school diploma or equivalent.
• Experience in automotive service is preferred.
• Excellent communication and interpersonal skills.
• Ability to work in fast-paced environment.

Responsibilities

• Act as liaison between customers and service department.
• Schedule appointments and maintain calendar.
• Review service history and maintenance records.
• Provide accurate cost estimates to customers.
• Explain required maintenance and repairs to customers.

Skills

Customer service

Communication skills

Team player

Organizational skills

Professional demeanor

Education

High school diploma or equivalent

Tools

CRM software

Job description

JOIN OUR TEAM

Roswell Hyundai strives to create a positive and challenging workplace that promotes excellence and achievement, and we aim to deliver the very best experience possible to our customers. We are looking for dedicated and motivated professionals who share that same passion to join or service team.

Imagine working in professionally and financially satisfying job where you have the opportunity to make a positive impact on our organization and customers every day. As a trusted Service Advisor, you will be the liaison between the customer and the service department, scheduling appointments, reviewing service history, relaying important information about vehicle maintenance and repairs to customers, and providing accurate cost estimates.

WHAT WE ARE LOOKING FOR

• Genuine interest in providing an exceptional customer experience.
• Friendliness, enthusiasm, reliability, with a positive "team-player" attitude.
• Excellent communication, interpersonal and organizations skills.
• Strong work-ethic with the ability to work in a fast-paced , results-driven environment.

WHAT YOU CAN BRING TO THE TABLE

• Commitment: Ensure our customers have a world-class service experience at every step along their ownership journey, especially in the scheduling and estimating of vehicle service and repairs.
• Excellence: Provide an unparalleled level of knowledge and technical expertise to help customers understand and approve their maintenance requirements, repair orders, and cost estimates.
• Authenticity: Connect with customers about their vehicle questions in a professional manner that reflects understanding, clarity and accuracy, and courtesy.
• Growth Mindset: Strive to grow the dealership and your career by hitting challenging monthly goals.

Benefits include medical, vision and dental insurance, 401K retirement savings plan, vacation time, holiday and sick leave, company paid continuing education, employee discountsand training. Our company maintains a strong policy of equal employment opportunity for all associates. We hire, train, promote and compensate associates based on personal and professional competence and potential for advancement without regard for race, color, religion, sex, national origin, age, marital status, disability or citizenship, as well as other classifications protected by applicable federal, state or local laws.

Job Type: Full-time