Service Advisor

All Roads; Rosedale (MD); On-site; USD 50,000 - 61,000; Full time

Benefits offered by this job

Medical, dental, vision

Paid time off

401k with company match

Paid holidays

Employee referral bonus

Tuition Reimbursement program

Job summary

All Roads Trucks - Kenworth Baltimore / Rosedale, MD is seeking a Service Writer to join our growing team. You will be the first contact to assist customers with the repair process, using your service writing experience and mechanical knowledge to provide a first-class experience.

Bring excellent communication skills and a customer-focused attitude to coordinate appointments, document details, and keep customers informed of repair status, times, and costs.

Qualifications

• High school diploma or GED required.
• Valid driver's license.
• Prior service writing experience; heavy-duty truck experience preferred.
• Ability to multi-task and communicate effectively.
• Excellent written and oral communication skills.

Responsibilities

• Provide excellent customer service in line with dealership standards.
• Schedule appointments and accurately document information, CDK helpful.
• Advise customers on vehicle maintenance per manufacturer specifications.
• Communicate vehicle status regularly with customers to include repair time, cost and any changes.
• Additional duties as needed.

Skills

Customer service

Communication skills

Service writing experience

Truck experience

Multi-tasking

Written & verbal communication

Education

High school diploma or GED

Tools

CDK

Job description

Service Advisor

Department: Service

Employment Type: Full Time

Location: All Roads Trucks - Baltimore

Description

All Roads Trucks - Kenworth Baltimore / Rosedale, MD

Start your new year with a great opportunity! All Roads Trucks in Rosedale, MD is searching for a Service Writer to join our growing team. Bring your excellent communication skills, customer focused attitude and energy. You will be the 1st point of contact to assist customers with the repair process. Using your prior service writing experience (heavy duty truck preferred) and mechanical knowledge to provide a first-class experience for the customers.

Benefits

• Medical, dental, vision... eligible on the 1st of the month after 30 days of employment
• Paid time off including 40 hours after 90 days of employment
• 401k with company match
• Paid holidays
• Employee referral bonus
• Tuition Reimbursement program

Schedule & Compensation

• Monday - Friday 7 am - 4 pm
• Rotating Saturdays (about once a month) 6 am - 2 pm extra pay
• Base salary $55k+ with additional commission

Responsibilities

• Provide excellent customer service in line with dealership standards
• Schedule appointments and accurately document information, CDK helpful
• Advise customers on vehicle maintenance per manufacturer specifications
• Communicate vehicle status regularly with customers to include repair time, cost and any changes
• Additional duties as needed

Requirements

• High school diploma or GED
• Valid driver's license
• Prior service writing experience (truck experience preferred)
• Ability to multi-task, prioritize and communicate effectively
• Excellent written and oral communication skills

Work Authorization

All Roads Company does not provide H1-B sponsorship. No security clearance required for this position.

AAP/EEO Statement

All Roads Company and its subsidiaries are committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. All Roads will make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodation would impose an undue hardship on the operation of our business.