Service Advisor/Service Writer

Excel; Ashland (VA); On-site; USD 60,000 - 70,000; Full time

Benefits offered by this job

Health plans

Dental insurance

Disability insurance

Other insurances

401k with match

Paid time off

6 paid holidays

Job summary

Excel Truck Group in Ashland, VA is seeking a Service Advisor/Service Writer for our brand-new dealership. You will provide administrative support to a high-volume truck service team, communicate with customers, and help coordinate repairs and estimates.

The role offers day shift hours: 9:00am–6:00pm, a competitive salary of $60,000–$70,000 per year with a strong benefits package, and opportunities for advancement within the company.

Qualifications

• Truck or auto service advisor experience preferred or strong administrative skills.
• Basic truck or automotive technical knowledge is a plus.

Responsibilities

• Provide administrative assistance supporting a high-volume Truck Service team.
• Support diagnostic, repair estimate, payment commitment, repair, and communication during the repair process.
• Maintain open communication with technicians, management, and customers about job status changes.
• Follow up with customers to ensure satisfaction with the service received.
• Promote teamwork among technicians and support staff; assist other service advisors when needed.

Skills

Customer service

Administrative skills

Communication

Tools

Procede

Microsoft Office

Job description

Come join our brand-new, state-of-the-art dealership! Experience a more rewarding career with a booming industry leader that can offer you better hours, less stress, and an incredible support system. Enjoy a better work environment that is all about customer service rather than hitting quotas. You can expect competitive compensation, stability, and career advancement opportunities.

Excel Truck Group is seeking a Service Advisor/Service Writer to join the team at our brand-new dealership in Ashland, VA.

If you are a truck or auto service advisor or if you have strong administrative skills, and truck or automotive technical skills , this is a career you should explore!

Why Service Advisors join the Excel Truck Group Team:

• Industry leading pay: $60,000 – $70,000/yr based on experience.
• Strong benefits package – Includes multiple health plans to choose from with great coverage, dental, short and long-term disability, optional insurances, 401k with match, generous PTO, 6 paid holidays.
• Desirable dayshift schedule: Hours are 9:00am – 6:00pm.
• Environment – Enjoy better hours and no fluctuation in compensation and schedule that you would normally experience with a dealership. You will also have a better communication system in place to provide better customer service and expedite process seamlessly as needed
• Advancement – As you learn our business, you will be able to move into a Service Office Supervisor role as well as other opportunities throughout the company
• Stability – Excel Truck Group sells and supports Freightliner, the #1 manufacturer of trucks on the road today with 40% of the market share. Join an established dealer that has been in business since 1981, over 800 employees with 10 locations serving the mid-Atlantic market.
• Family-owned – Get to know the owners of the company! See how active they are within the organization and how much they care about their employees.

Key Responsibilities:

• Provide administrative assistance supporting a high-volume Truck Service team.
• Supports the diagnostic, repair estimate, commitment of payment, repair, and vital communication as a part of the repair process (opening and closing RO’s). Communicates promptly addresses and resolves customer concerns and service follow-up issues.
• Building productive working relationships with fellow employees through clear communication. Has an approachable style; fosters open communication through active listening.
• Asks relevant questions regarding repair or service request to ensure proper servicing of vehicle.
• Maintains open communications with our technicians, management team and customers regarding job/repair status changes.
• Follows up with customers to ensure they are satisfied with the service they received.
• Promotes cooperation and teamwork among technicians and support staff. Assists other Service Advisors when needed.
• Experience with Freightliner, Sterling, Caterpillar, Detroit Diesel, and/or Cummins is a plus.
• Computer Experience with a working knowledge of Procede is ideal but not required. As well as Microsoft applications.
• Able to support our Safety Culture and is committed to our Elite Support principles.
• Willing to perform all other related duties as assigned to support our dealership and our customer.

All qualified applicants will receive consideration for employment without regard to the individual’s race, color, sex, national origin, religion, age, disability, genetic information, status as a military veteran or any other characteristic protected by applicable law.