Service Advisor

Audi Richfield; Richfield (MN); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Industry-leading compensation package

Paid training

Paid vacation

Flexible work schedules

Medical, dental, and vision insurance

401(k)

Closed Sundays — enjoy your weekends

Job summary

Audi Richfield is seeking an experienced Service Advisor to join our state-of-the-art dealership. Build trust with customers, stay organized under pressure, and be the calm voice between the customer and the shop.

European/import experience is a plus, but what matters most is delivering an exceptional service experience and a track record of customer satisfaction.

Qualifications

• A proven record of delivering exceptional customer satisfaction.
• Prior experience as a Service Advisor, Assistant Lane Manager, or Service Consultant (required).
• 5+ years of experience in a luxury automotive environment.
• Interest in building a long-term career with a growing organization.
• Strong personal and professional integrity.

Responsibilities

• Greet customers promptly and set the tone for a great service visit.
• Gather detailed customer and vehicle information.
• Accurately capture and report all vehicle symptoms as described by the customer.
• Recommend needed maintenance based on the vehicle's age, mileage, and service history.
• Prepare complete, accurate estimates for labor and parts.
• Set clear follow-up times and keep customers updated throughout the day.
• Monitor each vehicle's progress and proactively communicate delays or changes.
• Verify that final invoices reconcile with the work actually performed.
• Walk customers through completed work and charges clearly and honestly.

Skills

Customer service

Communication

Relationship building

Tools

CDK

Job description

Service Advisor — AudiRichfield

Audi Richfield is growing — and we're looking for an experienced Service Advisor to join our state-of-the-art dealership.

If you thrive on building trust with customers, staying organized under pressure, and being the calm, knowledgeable voice between the customer and the shop, we want to talk to you. European/import experience is a plus, but not required — what matters most is your track record of delivering an exceptional service experience.

What We Offer

• Industry-leading compensation package
• Paid training
• Paid vacation
• Flexible work schedules
• Medical, dental, and vision insurance
• 401(k)
• Closed Sundays — enjoy your weekends

What You'll Do

• Greet customers promptly and set the tone for a great service visit
• Gather detailed customer and vehicle information
• Accurately capture and report all vehicle symptoms as described by the customer
• Recommend needed maintenance based on the vehicle's age, mileage, and service history
• Prepare complete, accurate estimates for labor and parts
• Set clear follow-up times and keep customers updated throughout the day
• Monitor each vehicle's progress and proactively communicate delays or changes
• Verify that final invoices reconcile with the work actually performed
• Walk customers through completed work and charges clearly and honestly

What You Bring

• A proven record of delivering exceptional customer satisfaction
• Prior experience as a Service Advisor, Assistant Lane Manager, or Service Consultant (required)
• 5+ years of experience in a luxury automotive environment
• Above-average energy and a genuine drive to help customers
• Interest in building a long-term career with a growing organization
• Strong personal and professional integrity
• CDK experience a plus