Service Advisor

Dahl Automotive; Rhinelander (WI); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401k with 3% company match

Life Insurance

Disability Insurance

Discounts on vehicles and services

Paid time off

Job summary

Dahl Chrysler Dodge Jeep RAM in Rhinelander, WI seeks a Service Advisor to greet guests, assess service needs, and coordinate with technicians to ensure efficient vehicle maintenance. You will communicate status updates and strive for high customer happiness in a fast-paced setting.

The position emphasizes excellent customer service, collaboration with the service team, and strong adherence to service standards while supporting dealership goals.

Qualifications

• Organized and friendly personality required.
• Proven ability to manage others and lead a small team.
• Strong time management and communication skills.
• Track record of delivering positive customer satisfaction results.
• Team oriented and self-motivated with minimal supervision.
• Clean driving record and valid driver’s license.

Responsibilities

• Greet guests as they arrive in our climate-controlled service drive.
• Listen to guests to assess service needs or concerns for their vehicle.
• Communicate with technicians to provide necessary information for service.
• Regularly update customers on the status of their service appointment.
• Maintain Customer Happiness scores at or above company standards.
• Maintain good relationships with factories and foster positive employee relations.

Skills

Organized and friendly personality

Demonstrated ability to manage others

Time management

Excellent communication

Customer satisfaction

Team oriented and self-motivated

Self-supervised

Clean driving record

Job description

Description

At Dahl Automotive, we value our team above all else. We are proud of our culture and career path opportunities we provide! It's our Mission to Keep People Moving and as a member of our team, we look forward to supporting and challenging you to success in this critical role and through your career path. Join our team and become part of a legacy that is more than 100 years in the making!

Job Details

At Dahl Automotive, we value our team above all else. We are proud of our culture and career path opportunities we provide! It's our Mission to Keep People Moving and as a member of our team, we look forward to supporting and challenging you to success in this critical role and through your career path. Join our team and become part of a legacy that is more than 100 years in the making! Join Dahl Chrysler Dodge Jeep RAM located in Rhinelander, WI in a fast-paced, high energy position as a Service Advisor! If you have experience in providing excellent customer service, this career opportunity is for you! You will greet service guests as they enter the department, and communicate with them through their vehicle maintenance and repair process. You will be well rewarded for your customer service and sales!

Responsibilities

• Greet guests as they arrive in our climate-controlled service drive.
• Listen to the guest to properly assess their service needs or concerns for their vehicle.
• Communicate with technicians so that they have the appropriate information to properly complete the vehicle service.
• Regularly communicate with the customer regarding the status of their service appointment.
• Maintain Customer Happiness scores at or above company standards.
• Maintain good working relationship with factory(s) and foster positive employee relations.

Qualifications

• Organized and friendly personality
• Demonstrated ability to manage others
• Time management skills
• Fantastic communication skills with your customers
• Strong record of positive customer satisfaction results
• Team oriented and self-motivated
• Able to work with little supervision
• Clean driving record and valid driver’s license

As part of the Dahl Auto team, you will be eligible for all company benefits, including paid time off, medical, dental, vision, 401k with automatic 3% company contribution, life insurance, disability insurance, accident insurance, discounts on vehicles and services, and much more!

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.