Service Advisor

Dahl Automotive; La Crosse (WI); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Paid time off

Medical insurance

401k plan with company contribution

Discounts on vehicles and services

Job summary

Dahl Automotive in La Crosse, WI is seeking a Service Advisor to join their dynamic team. This role involves greeting service guests, assessing their service needs, and communicating with technicians to ensure a smooth service experience. The ideal candidate should have customer service experience and strong communication skills.

Benefits include paid time off, medical and dental insurance, a 401k plan with company contribution, and various discounts. Join us to provide exceptional service in a high-energy environment!

Qualifications

• Experience in providing excellent customer service.
• Demonstrated ability to manage others.
• Clean driving record and valid driver’s license.

Responsibilities

• Greet guests as they arrive in the service drive.
• Listen to the guest to assess their service needs.
• Communicate with technicians for vehicle service.
• Regularly update customers on service status.
• Maintain Customer Happiness scores.
• Foster positive employee relations.

Skills

Customer service experience

Organized personality

Time management skills

Strong communication skills

Team oriented

Self-motivated

Job description

Join Dahl La Crosse located in downtown La Crosse, WI in a fast-paced, high-energy position as a Service Advisor! If you have experience in providing excellent customer service, this career opportunity is for you! You will greet service guests as they enter the department and communicate with them through their vehicle maintenance and repair process. You will be well rewarded for your customer service and sales.

Responsibilities

• Greet guests as they arrive in our climate-controlled service drive.
• Listen to the guest to properly assess their service needs or concerns for their vehicle.
• Communicate with technicians so that they have the appropriate information to properly complete the vehicle service.
• Regularly communicate with the customer regarding the status of their service appointment.
• Maintain Customer Happiness scores at or above company standards.
• Maintain good working relationship with factory(s) and foster positive employee relations.

Qualifications

• Organized and friendly personality
• Demonstrated ability to manage others
• Time management skills
• Fantastic communication skills with your customers
• Strong record of positive customer satisfaction results
• Team oriented and self-motivated
• Able to work with little supervision
• Clean driving record and valid driver’s license

As part of the Dahl Auto team, you will be eligible for all company benefits, including paid time off, medical, dental, vision, 401k with automatic 3% company contribution, life insurance, disability insurance, accident insurance, discounts on vehicles and services, and much more!

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.