Service Manager

Dahl Express Winona; Rhinelander (WI); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Relocation bonus

Sign-on bonus

Job summary

Dahl Automotive in Rhinelander seeks a Service Manager to lead our service department and deliver an exceptional guest experience in a fast-paced automotive environment.

The role focuses on leading a high-performing team of service advisors and technicians, maintaining strong customer relationships, and driving high standards of service quality. We offer a relocation and/or sign-on bonus for qualified candidates to support the next step in your career.

Qualifications

• Excellent communication and organizational skills.
• Strong focus and commitment to customer service and satisfaction.
• Valid state driver's license with a clean driving record.

Responsibilities

• Ensure every guest receives prompt, professional, and friendly service that exceeds expectations
• Act as the key liaison between technicians, service advisors, and guests to maintain clear communication and a seamless service experience
• Lead, coach, hire, and develop a high-performing team of service advisors and technicians
• Drive a culture of excellence with a passion for achieving and maintaining high standards
• Forecast departmental budgets, establish performance goals, and monitor progress to drive success
• Oversee department payroll and effectively manage expenses
• Maintain strong departmental profitability and CSI performance while meeting both internal and manufacturer expectations

Skills

Communication skills

Customer service

Leadership

Job description

Description

At Dahl Automotive, we value our team above all else. We are proud of our culture and career path opportunities we provide! It's our Mission to Keep People Moving and as a member of our team, we look forward to supporting and challenging you to success in this critical role and through your career path. Join our team and become part of a legacy that is more than 100 years in the making!

Join Team Dahl as the Service Manager at Honda Rhinelander! We’re looking for an experienced leader to drive our service department while delivering an exceptional guest experience that keeps customers saying, “You’ve got to tell your friends about them!” If you’re passionate about leading teams, building strong customer relationships, and creating a high-performing, positive culture, we’d love to have you on our team. We also offer a relocation and/or sign-on bonus for qualified candidates, making it even easier to take the next step in your career with us!!

Responsibilities

• Ensure every guest receives prompt, professional, and friendly service that exceeds expectations
• Act as the key liaison between technicians, service advisors, and guests to maintain clear communication and a seamless service experience
• Lead, coach, hire, and develop a high-performing team of service advisors and technicians
• Drive a culture of excellence with a passion for achieving and maintaining high standards
• Forecast departmental budgets, establish performance goals, and monitor progress to drive success
• Oversee department payroll and effectively manage expenses
• Maintain strong departmental profitability and Customer Satisfaction Index (CSI) performance while meeting both internal and manufacturer expectations

Qualifications

• Excellent communication and organizational skills
• Strong focus and commitment to customer service and satisfaction
• Valid state driver's license with a clean driving record

As part of the Dahl Auto team, you will be eligible for all company benefits, including paid time off, medical, dental, vision, 401k with automatic 3% company contribution, life insurance, disability insurance, accident insurance, discounts on vehicles and services, and much more!

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.