Service Advisor

Lithia & Driveway; Ramsey (NJ); On-site; USD 75,000 - 150,000; Full time

Job summary

Prestige Toyota of Ramsey is hiring an Automotive Service Advisor in Ramsey, NJ. You will initiate service orders, diagnose vehicle issues, and liaise with technicians to ensure accurate repairs are performed. The role offers annual earnings of $75,000 to $150,000, with incentives based on performance and commissions.

We seek a team player with strong customer service and a basic mechanical understanding. A valid driver's license and a high school diploma or equivalent are required, with

Qualifications

• Previous Service Advisor experience preferred.
• Prior experience as automotive technician a plus.
• Team player focused on exemplary customer service.
• Basic mechanical understanding of an automobile.
• Valid driver’s license and clean driving record.

Responsibilities

• Initiate services by assessing vehicle performance problems and service requests.
• Develop estimates and write repair orders; maintain customer records.
• Serve as liaison between customer and technician to ensure needs are understood.
• Prepare repair orders with approvals and enter into service database.
• Communicate additional service needs based on inspection and manage warranties.

Skills

Customer service

Communication

Team player

Mechanical understanding

Education

High School diploma or equivalent

Job description

Dealership:

L0767 Prestige Toyota of Ramsey

Prestige Toyota of Ramsey

NOW HIRING AUTOMOTIVE SERVICE ADVISORS!

Estimated Annual Earnings:$75,000.00-$150,000.00

Schedule:Must have open availability, including Saturdays

Helping satisfied customers drive away with a smile on their face is what we do - join a team focused on earning customers for life!

Responsibilities:

As a Service Advisor you will be responsible for initiating automotive services and repairs by ascertaining vehicle performance problems and service requests; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer records.

• Serve as the communicator and liaison between the customer and technician; ensuring the customer’s needs are understood by the technician and the needed and recommended service/repairs are understood by the customer.
• Develop estimates by costing materials, supplies, and labor; calculating customer’s payment, including deductibles.
• Prepare repair orders (RO), obtaining approval signatures and entering RO into service database system.
• Communicate additional repair and service needs to the customer based on vehicle inspection.
• Administer the manufacturer warranty for qualifying vehicle repairs.
• Keeping customer informed ofservice specials, completion times and service expenses.

Qualifications:

• Previous Service Advisor experience, preferred.
• Prior experience as an automotive technician a plus.
• A team player who is focused on providing exemplary customer service.
• Basic mechanical understanding of an automobile.
• Acceptable driving record and a valid driver’s license in your state of residence

Est. Annual Earnings ranges from $75,000.00-$150,000.00
This is a performance driven position, eligible for short-term and/or long-term incentives as part of total compensation, which includes Commission(s) off: Individual Sales, Individual Gross profit. Bonuses based on: Individual Manufacturer Approvability, Customer Pay Labor per RO, Flat Rate Hours

Actual pay offered may vary depending on skills, experience, job-related knowledge/bonus/commission, location, etc.
Information about LITHIA’s comprehensive benefits can be reviewed on our careers site at https://www.lithiacareers.com/

High School graduate or equivalent, 18 years or older required. We are a drug-free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.