Automotive Service Advisor | $75k-$150k + Incentives

Prestige-Toyota-of-Ramse; Ramsey (NJ); Sur place; USD 75 000 - 150 000; Plein temps

Avantages offerts par ce poste

Medical, Dental and Vision plans

Paid Holidays & PTO

Short and Long-Term Disability

Paid Life Insurance

401(k) Retirement Plan

Employee Stock Purchase Plan

Vehicle Purchase Discounts

Résumé du poste

Prestige Toyota of Ramsey is hiring a Service Advisor to initiate automotive services and repairs, verify warranty coverage, and develop estimates. You will write repair orders, maintain customer records, and act as the liaison between customers and technicians.

The role requires clear communication and a focus on customer satisfaction, with on-site duties in Ramsey, NJ. Ideal candidates have prior Service Advisor experience, strong customer service skills, and a basic mechanical understanding

Qualifications

• Preference for prior Service Advisor experience in an automotive setting.
• 3+ years experience as an automotive technician preferred.
• Excellent customer service and communication skills required.

Responsabilités

• Initiate automotive services and repairs for customers.
• Verify warranty and service contract coverage and develop estimates.
• Write repair orders and maintain customer records.
• Communicate between customer and technician to ensure understanding of needs.
• Develop estimates by costing materials, supplies, and labor; calculate payment.
• Prepare RO and enter into service database system; obtain approvals.
• Inform customer of additional service needs and service times.
• Administer manufacturer warranty for qualifying repairs.

Connaissances

Customer service

Communication

Problem solving

Teamwork

Formation

High School diploma or equivalent

Outils

Service database software

Description du poste

Prestige Toyota of Ramsey is hiring a Service Advisor to initiate automotive services and repairs, verify warranty coverage, and develop estimates. You will write repair orders, maintain customer records, and act as the liaison between customers and technicians.

The role requires clear communication and a focus on customer satisfaction, with on-site duties in Ramsey, NJ. Ideal candidates have prior Service Advisor experience, strong customer service skills, and a basic mechanical understanding