Automotive Service Advisor — Elevate Customer Experience

Lithia & Driveway; Ramsey (NJ); On-site; USD 75,000 - 150,000; Full time

Job summary

Prestige Toyota of Ramsey is hiring an Automotive Service Advisor in Ramsey, NJ. You will initiate service orders, diagnose vehicle issues, and liaise with technicians to ensure accurate repairs are performed. The role offers annual earnings of $75,000 to $150,000, with incentives based on performance and commissions.

We seek a team player with strong customer service and a basic mechanical understanding. A valid driver's license and a high school diploma or equivalent are required, with

Qualifications

• Previous Service Advisor experience preferred.
• Prior experience as automotive technician a plus.
• Team player focused on exemplary customer service.
• Basic mechanical understanding of an automobile.
• Valid driver’s license and clean driving record.

Responsibilities

• Initiate services by assessing vehicle performance problems and service requests.
• Develop estimates and write repair orders; maintain customer records.
• Serve as liaison between customer and technician to ensure needs are understood.
• Prepare repair orders with approvals and enter into service database.
• Communicate additional service needs based on inspection and manage warranties.

Skills

Customer service

Communication

Team player

Mechanical understanding

Education

High School diploma or equivalent

Job description

Prestige Toyota of Ramsey is hiring an Automotive Service Advisor in Ramsey, NJ. You will initiate service orders, diagnose vehicle issues, and liaise with technicians to ensure accurate repairs are performed. The role offers annual earnings of $75,000 to $150,000, with incentives based on performance and commissions.

We seek a team player with strong customer service and a basic mechanical understanding. A valid driver's license and a high school diploma or equivalent are required, with