Automotive Service Manager/Customer Service

Midas Auto Experts; Mount Ephraim (NJ); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Uncapped commission/bonus

401(k)

Performance-based bonus

Competitive salary

Health insurance

Job summary

Midas Auto Experts in Mount Ephraim, NJ is seeking an automotive service manager to lead the service department at a tire and repair store. You will oversee inspections, estimate repairs, manage pricing, and drive the team's performance to meet the shop's standards.

The role emphasizes customer service, leadership, and staff development, with opportunities for advancement and a chance to train from within. A minimum of two years in store or service management, automotive knowledge, and a valid

Qualifications

• Minimum of 2 years in store or service management.
• General automotive knowledge.
• Excellent customer service demeanor.
• Strong communication skills.
• Leadership and team-building abilities.
• Ability to work a flexible retail schedule, including weekends/evenings/holidays.
• Valid driver’s license.

Responsibilities

• Deliver exceptional customer service while listening and consulting customers
• Follow up with customers, services requested, estimated completion times etc.
• Oversee vehicle inspections and then make comprehensive recommendations—building computerized repair orders and sourcing parts
• Deliver and discuss pricing estimates with customers as well as promoting shop service specials
• Lead, manage, and train team while keeping in tune with our companies’ vision, purpose, core values, and employee creed
• Supervise up to ten employees
• Oversee technicians’ inspections, diagnosing and repairing of domestic, European and Asian cars and light trucks
• Maintain inventory counts
• Overall cleanliness and organization of the facility
• Other duties as assigned

Skills

Store manager experience

Automotive knowledge

Customer service

Communication

Leadership

Team building

Flexible schedule

Driver's license

Job description

Benefits

• Uncapped Commission/Bonus Program
• 401(k)
• Bonus based on performance
• Competitive salary
• Health insurance

At Midas we are dedicated to providing quality services to customer vehicles in the areas of inspection, diagnosis and repair utilizing the expertise attained through ASE Certifications and/or years of automotive repair experience. We are looking for automotive service managers to manage and direct all service department activities of a retail store engaged in selling tires and related automotive parts and mechanical services. This position is a Store Manager developmental role. Midas is committed to training our associates and promoting from within the organization.

Responsibilities

• Deliver exceptional customer service while listening and consulting customers
• Following up with customers, services requested, estimated completion times etc.
• Oversee complete vehicle inspections and then make comprehensive recommendations—building computerized repair orders and sourcing parts
• Deliver and discuss pricing estimates with customers as well as promoting shop service specials
• Lead, manage, and train team while keeping in tune with our companies’ vision, purpose, core values, and employee creed
• Supervise up to ten employees
• Oversee technicians’ inspections, diagnosing and repairing of domestic, European and Asian cars and light trucks
• Maintain inventory counts
• Overall cleanliness and organization of the facility
• Other duties as assigned

Qualifications

• A minimum of 2 years of store or service manager experience
• General automotive knowledge
• Excellent customer service disposition
• Good communication skills
• Leadership ability
• Team building skills
• Ability to work a flexible retail schedule including weekends, evenings and holidays
• Valid driver’s license