Service Advisor

Central Florida Lincoln; Orlando (FL); On-site; USD 75,000 - 110,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Employee discount

Flexible spending account

Health insurance

Life insurance

Paid time off

Vision insurance

Job summary

Central Florida Lincoln is seeking a full-time Service Advisor to join our team in Orlando, FL. You will act as the liaison between customers and service technicians to deliver an exceptional experience from drop-off to pick-up.

The ideal candidate is a strong communicator, solution-oriented, and thrives in a fast-paced luxury dealership environment with a focus on CSI and sales performance.

Qualifications

• Minimum of 3 years’ experience in a service advisor role strongly preferred.
• Proven track record of CSI and sales history, preferably with a luxury dealership.
• Excellent verbal and math skills. These skills may be tested and evaluated.
• Ability to be insured to operate a motor vehicle.

Responsibilities

• Greet every customer that enters our facility with hospitality and respect.
• Track the status of your customers’ repair orders during the day keeping the customer updated.
• Present the best solution to properly repair our customer’s vehicle in a way that is easy for them to understand.
• Manage the store’s workflow in an effective and efficient manner
• Consistently and effectively sell our services without jeopardizing honesty and integrity.
• Always maintain a positive attitude and team atmosphere
• Communicate on the phone in a clear professional manner
• Build long-term relationships between the store, yourself and the customer
• Directs, coordinates, and participates in performing customer service activities
• Shuttle customers as needed.
• Be a liaison between the service manager, parts personnel, technicians, and warranty administration.
• Ensure that all repairs are performed to proper specifications.
• Work together as a team and assist other employees as needed.
• Other duties as assigned.
• Strive to meet management’s metrics for sales per repair order, total gross profit, repair orders per day, and customer satisfaction scores

Skills

Customer-focused

Organized

Strong communicator

Solution-oriented

Dealership experience

Job description

Central Florida Lincoln is seeking a full-time Service Advisor to join our Team. We are looking for a customer-focused and organized Service Advisor to join our service team. In this role, you'll act as the liaison between our customers and service technicians, ensuring an exceptional experience from drop-off to pick-up. The ideal candidate is a strong communicator, solution-oriented, and thrives in a fast-paced dealership environment.

Benefits

• Pay: $75,000.00 - $110,000.00 per year
• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Responsibilities include, but are not limited to:

• Greet every customer that enters our facility with hospitality and respect.
• Track the status of your customers’ repair orders during the day keeping the customer updated.
• Present the best solution to properly repair our customer’s vehicle in a way that is easy for them to understand.
• Manage the store’s workflow in an effective and efficient manner
• Consistently and effectively sell our services without jeopardizing honesty and integrity.
• Always maintain a positive attitude and team atmosphere
• Communicate on the phone in a clear professional manner
• Build long-term relationships between the store, yourself and the customer
• Directs, coordinates, and participates in performing customer service activities
• Shuttle customers as needed.
• Be a liaison between the service manager, parts personnel, technicians, and warranty administration.
• Ensure that all repairs are performed to proper specifications.
• Work together as a team and assist other employees as needed.
• Other duties as assigned.
• Strive to meet management’s metrics for sales per repair order, total gross profit, repair orders per day, and customer satisfaction scores

Job Requirements:

• Minimum of 3 years’ experience in a service advisor role strongly preferred.
• Proven track record of CSI and sales history, preferably with a luxury dealership, preferred.
• Excellent verbal and math skills. These skills may be tested and evaluated.
• Ability to be insured to operate a motor vehicle.

Central Florida Lincoln is an Equal Opportunity Employer.

We do not discriminate based on race, color, religion, sex, age, national origin, disability, veteran status, marital status, sexual orientation, or gender identity.

We are committed to a diverse and inclusive workplace for all team members.