Automotive Service Advisor

Shults Ford Wheeling; Wheeling, Northern (WV, KY); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

401(k) with company match

Medical, dental, and vision insurance

Paid time off (PTO)

Birthday off with pay

Company-paid life insurance

Job summary

Shults Ford Lincoln in Wheeling, WV is seeking a customer-focused Service Advisor to join our fast-paced service team. You will be the primary point of contact between customers and our service department, ensuring a smooth and positive service experience.

We offer strong earning potential, comprehensive benefits, and career growth within our dealership network. Join a team that values customer satisfaction and professional service delivery.

Qualifications

• Strong customer service and communication skills.
• Ability to multitask in a fast-paced environment.
• Organized, detail-oriented, and professional demeanor.
• Proven ability to meet performance and customer satisfaction goals.
• Valid driver’s license with clean driving record.

Responsibilities

• Greet customers promptly and professionally
• Listen to customer concerns and document vehicle issues accurately
• Provide detailed repair and maintenance estimates
• Clearly explain services, timelines, and costs
• Coordinate with technicians to ensure efficient workflow
• Maintain high Service Experience Index (SEI) scores
• Manage appointment scheduling and daily workflow
• Answer inbound calls and follow up with customers
• Build long-term customer relationships and promote retention

Skills

Customer service

Communication skills

Multitasking

Organized

Professional demeanor

Job description

Shults Ford Lincoln is actively seeking a customer-focused Service Advisor to join our high-performing, fast-paced service team. If you’re passionate about delivering exceptional customer experiences and want a career with strong earning potential and growth opportunities, this is the place for you.

Why Join Shults Ford?

We offer a supportive, team-oriented environment where your success is a priority.

Comprehensive Benefits:

• 401(k) with company match
• Medical, dental, and vision insurance
• Paid time off (PTO)
• Birthday off with pay
• Company-paid life insurance

Career Growth:

• Paid training and ongoing development
• Advancement opportunities within our dealership network

Work Environment:

• Flexible scheduling
• Team-oriented culture
• Community involvement opportunities

Modern Facilities:

• State-of-the-art equipment and tools
• Clean, professional work environment

What You’ll Do

As a Service Advisor, you’ll serve as the primary point of contact between customers and our service department, ensuring a smooth and positive service experience.

Key Responsibilities:

• Greet customers promptly and professionally
• Listen to customer concerns and document vehicle issues accurately
• Provide detailed repair and maintenance estimates
• Clearly explain services, timelines, and costs
• Coordinate with technicians to ensure efficient workflow
• Maintain high Service Experience Index (SEI) scores
• Manage appointment scheduling and daily workflow
• Answer inbound calls and follow up with customers
• Build long-term customer relationships and promote retention

What We’re Looking For

Qualifications:

• Strong customer service and communication skills
• Ability to multitask in a fast-paced environment
• Organized, detail-oriented, and professional demeanor
• Proven ability to meet performance and customer satisfaction goals
• Valid driver’s license with clean driving record

Preferred:

• Automotive service advisor or dealership experience
• Background in automotive service, sales, or customer-facing roles
• Leadership or team coordination experience

What You’ll Gain

• Competitive compensation with performance-based earning potential
• Career growth with a respected dealership group
• A supportive team that values your contributions
• Stability with a top-performing Ford dealership

About Us

Shults Fordis an equal opportunity employer committed to fostering a respectful and inclusive workplace. We prohibit discrimination and harassment of any kind.