Service Advisor

Gilroy Chevrolet Cadillac; Gilroy (CA); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Paid time off and holidays

Employee vehicle purchase and service discounts

Free College Education courses for employees and family members

Job summary

Gilroy Chevrolet Cadillac is looking for a dedicated Automotive Service Advisor to join our service team in Gilroy, California. This role serves as the primary contact between customers and service technicians, ensuring their automotive needs are met with high standards of customer satisfaction.

The ideal candidate will bring 2+ years of relevant experience, strong automotive knowledge, and excellent communication skills to effectively assist customers and maintain service operations.

Qualifications

• 2+ years of experience as an Automotive Service Advisor, preferably in a dealership environment.
• Proven ability to deliver high-quality customer service in a fast-paced environment.
• Valid driver's license with an acceptable driving record.

Responsibilities

• Greet customers in a friendly, professional manner.
• Prepare accurate repair orders with clear documentation.
• Monitor vehicle progress and provide status updates.

Skills

Customer service

Automotive systems knowledge

Communication skills

Organizational skills

Education

High school diploma or equivalent

Tools

Dealership management systems

Job description

Overview

Job Title: Automotive Service Advisor
Location: Gilroy Chevrolet Cadillac
Department: Service
Employment Type: Full-Time, Monday - Friday, Saturday Rotation

Gilroy Chevrolet/Cadillac is seeking a professional, customer-focused Automotive Service Advisor to join our service team. The Service Advisor serves as the primary liaison between customers and service technicians, understanding customer needs, recommending appropriate maintenance and repair services, and ensuring clear, timely communication throughout the service process. The ideal candidate brings strong automotive knowledge, excellent communication skills, and a commitment to delivering a high standard of customer satisfaction consistent with dealership expectations.

Responsibilities

• Greet customers in a friendly, professional, and timely manner
• Consult with customers to identify vehicle concerns and service needs
• Prepare accurate repair orders with clear documentation of customer concerns
• Recommend manufacturer-required maintenance and additional services based on vehicle condition and mileage
• Provide detailed estimates for labor, parts, and repair timelines
• Serve as the communication link between customers, technicians, and the parts department
• Monitor vehicle progress throughout the repair process and provide status updates to customers
• Explain recommended repairs and maintenance in a clear, professional manner
• Review completed services and final invoices with customers at the time of delivery
• Address customer questions and concerns promptly to ensure a positive service experience
• Maintain thorough and accurate customer and vehicle service records
• Support service department goals for customer retention, CSI, and revenue performance
• Ensure compliance with dealership policies, OEM standards, and warranty procedures

Qualifications

• 2+ years of experience as an Automotive Service Advisor, preferably in a dealership environment
• Strong understanding of automotive systems, maintenance schedules, and repair processes
• Experience writing repair orders and preparing service estimates
• Proven ability to deliver high-quality customer service in a fast-paced environment
• Strong verbal and written communication skills
• Excellent organizational skills and attention to detail
• Ability to manage multiple customers and repair orders efficiently
• Proficiency with dealership management systems and basic computer applications
• High school diploma or equivalent required
• Valid driver’s license with an acceptable driving record

Preferred Qualifications

• Experience with Chevrolet and Cadillac warranty procedures and dealership service operations
• Familiarity with TEKION or similar DMS platforms
• Strong track record of meeting CSI and sales performance goals
• ASE certification or other automotive credentials is a plus

Compensation and Benefits

• Competitive base pay plus performance incentives
• Medical, dental, and vision insurance
• 401(k) with company match
• Paid time off and holidays
• Ongoing training and professional development
• Career advancement opportunities within a growing dealership organization
• Employee vehicle purchase and service discounts
• Free College Education courses for employees and their family members