Service Advisor

McLarty Daniel Buick GMC; Bentonville (AR); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Medical Plan

Dental Plan

Vision Plan

401(K) with employer match

Paid Time Off

Opportunities for advancement

Job summary

A local automotive dealership in Bentonville seeks a Service Manager to oversee service operations and enhance customer satisfaction. The role includes managing service orders, assisting customers, and leading the service department team. Ideal candidates should have strong organizational and communication skills, experience in service management, and a clean driving record. This position offers competitive benefits and opportunities for career advancement.

Qualifications

• Organized and friendly personality is essential.
• Must demonstrate ability to manage others effectively.
• Strong communication and time management skills necessary.

Responsibilities

• Oversee service orders and ensure customer satisfaction.
• Provide support for owner inquiries and maintain good relationships.
• Set schedules and assign tasks to service department employees.

Skills

Organized and friendly personality

Demonstrated ability to manage others

Time management skills

Fantastic communication skills

Professional personal appearance

Consistent record of success

Strong customer satisfaction results

Team oriented and self-motivated

Able to work with little supervision

Clean driving record

Job description

Come join a winning team at McLarty Daniel Automotive. If you’re looking for an opportunity to be appreciated and involved in your career, your search is complete. We have a great history of providing excellent career opportunities for sharp, energetic people.

Benefits include:

• Medical Plan
• Dental Plan
• Vision Plan
• 401(K) w/ employer match
• Promote from within
• Paid Time Off
• Opportunities for advancement
• Partners in our community

Responsibilities:

• Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.
• Ensure the daily inventory of technicians' time is consistently sold to service customers.
• Distribute work between technicians efficiently.
• Answer technical questions about vehicle problems, warranties, services, and repairs.
• Maintain Customer Happiness scores at or above company standards.
• Assist in diagnosing vehicle problems; order parts and tools as necessary.
• Oversee administration of warranty claims as well as training and supervising of service department.
• Set schedules and assigns tasks to service department employees.
• Reinforces company policies and adheres to company standards.
• Encourages compliance with applicable laws and regulations.
• Maintain good working relationship with factory(s) and foster positive employee relations.
• Collaborate with upper management to make service department hiring and discipline decisions.

Qualifications:

• Organized and friendly personality
• Demonstrated ability to manage others
• Time management skills
• Fantastic communication skills with your customers
• Professional, well-groomed personal appearance
• Consistent record of service and sales success
• Strong record of positive customer satisfaction results
• Team oriented and self-motivated
• Able to work with little supervision
• Clean driving record and valid driver’s license

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.